Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Jurnal Penelitian Sekolah Tinggi Transportasi Darat Journal of International Conference Proceedings
Edi Kadarsa
Sriwijaya University
Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Ferry Transport Service Quality Gap Analysis: Evidence Of South Sumatera Areas Rhaptyalyani Herno Della; Debby Yulinar Permata; Ashari Fitra Rachmannullah; Edi Kadarsa
Jurnal Penelitian Sekolah Tinggi Transportasi Darat Vol 16 No 2 (2025): December 2025
Publisher : Politeknik Transportasi Darat Indonesia - STTD Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55511/jpsttd.v16i2.770

Abstract

Transportation service quality is essential to ensure optimal performance of infrastructure, facilities, and the benefits delivered to users. Service quality can be evaluated by comparing passenger expectations with the company’s perception, allowing identification of gaps in service delivery. This study conducts a gap analysis by distributing questionnaires to both ferry passengers and service employees to examine differences in their perceptions of service quality. The assessment adopts the SERVQUAL framework, encompassing tangible, reliability, responsiveness, assurance, and empathy dimensions. Furthermore, the PZB model and paired t-test method are applied to evaluate discrepancies between expected and perceived services from the passengers’ perspective, as well as to assess service provision, service design standards, company perceptions, and external communication. The analysis focuses on ferry routes in South Sumatra, specifically the Tanjung Api-Api and Tanjung Kalian corridors, where the results indicate that the most significant gap occurs in the tangible dimension. These findings highlight the need for ferry operators to improve service quality, particularly in areas with the largest gaps. This study also provides practical implications for further evaluation and optimization of ferry services, supporting their role as a key mode of transportation in maritime countries such as Indonesia.
Analysis of Measurement Tidal Type of Musi River Febriansyah Febriansyah; Erika Buchari; Edi Kadarsa
Journal of International Conference Proceedings Vol 8, No 7 (2025): 2025 Bali ICPM Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v8i7.4453

Abstract

Along the Musi River, there are transportation activities involving both passenger and cargo transport. However, all these activities are affected by the Musi River’s tidal fluctuations. Cargo transport on the Musi River is heavily dependent on the tidal conditions. The dimensions of the ships operating in the Musi River are determined by the river’s depth, which is influenced by these tidal changes. Consequently, the draft of the vessel that can operate is limited by the prevailing depth conditions of the river. This study aims to identify the highest and lowest tidal levels in the Musi River, determine the tidal pattern type, and forecast tidal conditions for December 2026. The methodology employed in this research is the Admiralty Method, which is based on observational data collected over 29 days, ensuring high accuracy in the results. From the research findings, the highest tide reached 551 cm, while the lowest tide recorded was 215 cm, resulting in a tidal range of 336 cm. The type of tidal pattern observed in the Musi River is classified as a mixed prevailing diurnal type, with a HHWL of 557.71 cm, a MSL of 364.5 cm, and a LLWL of 171.26 cm. Based on the tidal forecast for December 2026, the highest tide is projected at 511.1 cm, while the lowest is 219.3 cm, resulting in a tidal range of 291.9 cm. This research is anticipated to provide valuable insights into determining safe ship dimensions for navigation on the Musi River
Co-Authors Ashari Fitra Rachmannullah Debby Yulinar Permata Erika Buchari Febriansyah Febriansyah Rhaptyalyani Herno Della