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Endang Larasati Setianingsih
Program Studi S1 Administrasi Publik
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ANALISIS PUBLIC VALUE DALAM PELAYANAN PUBLIK PASAR BULU KOTA SEMARANG Cindy Aulia Nikensy; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56843

Abstract

Bulu Market is one of the traditional markets in Semarang City that has experienced improvements in service quality, but still faces various problems in the implementation of public services, such as suboptimal facilities, unmaintained cleanliness conditions, and a decrease in the number of active traders. This study aims to analyze the form of public value in public services at Bulu Market Semarang City and identify factors that drive the formation of public value. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, and documentation. Data analysis is carried out in three stages: data reduction, data presentation, and conclusion drawing. The theory used is the concept of public value from Moore (1995) which includes three main dimensions: legitimacy and support, operational capacity, and public value outcomes. The results of the study indicate that Bulu Market services have a basis of legitimacy in the form of local regulations and support from the Semarang City Trade Office, but operational capacity is still not optimal, especially in terms of the availability of supporting facilities such as non functioning escalators and cleanliness management. In terms of substantial value, Bulu Market services have not fully provided economic, social, and ecological benefits that are felt by traders and visitors. Factors driving the formation of public value include clear regulations, management commitment to implementing technology-based levies, and vendor participation in market management. This study recommends improving the quality of physical facilities, optimizing service governance, and strengthening communication between market managers and service users to create sustainable public value.
ANALISIS PUBLIC TRUST DALAM LAYANAN BUS TRANSJAKARTA KHUSUS PEREMPUAN PADA RUTE 1 BLOK M-KOTA Sabrina Aurellia Putri; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.55420

Abstract

The Transjakarta bus service has the highest number of users, but the lowest frequency of trips, compared to other modes of public transportation. This condition increases the risk of sexual harassment for women, who are the majority of Transjakarta users, thereby disrupting their safety and comfort. The provision of women-only areas on regular buses is considered suboptimal due to its limitations in preventing verbal and visual sexual harassment. In response, PT Transjakarta provides a women-only bus service on route 1, which is the most congested corridor. However, the limited number of buses and the lack of transparency in information have led to non-compliance by male users with the service rules, which negatively impacts the experience of female users. This study aims to analyze public trust and the factors that hinder the improvement of public trust in the Transjakarta women-only bus service on route 1. The research method used is qualitative with a descriptive approach. The results show that public trust is still weak because it has not been fully established in the dimensions of benevolence, competence, and fairness, while the dimension of credible commitment and honesty shows a positive perception. Barriers to increasing public trust include responsiveness, reliability, integrity, and openness. Therefore, PT Transjakarta should increase the number of fleets, adjust service designs, and improve public information transparency to strengthen public trust in the women-only bus service.
PUBLIC VALUE DALAM PENERAPAN LAYANAN ELECTRONIC RAFFIC LAW ENFORCEMENT (ETLE) DI KOTA SEMARANG Salsabilla Nurul Nazhifa; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56928

Abstract

Electronic Traffic Law Enforcement (ETLE) is a technology-based traffic law enforcement system implemented by the Indonesian National Police to improve traffic order. The City of Semarang is one of the regions that has implemented ETLE as part of public service modernization. However, its implementation still faces several challenges, including the significant increase in motor vehicle ownership, persistently high traffic violation rates, uneven distribution of surveillance cameras, limited public outreach and understanding, and low levels of road user discipline. This study aims to analyze the public value of ETLE implementation in Semarang and to identify its supporting and inhibiting factors. The research employs a qualitative descriptive approach using in-depth interviews, observations, and documentation involving the Traffic Directorate of the Central Java Regional Police, the Traffic Unit of Semarang Metropolitan Police, and the community. The analysis is based on Public Value theory by Mark H. Moore (1995), which includes the dimensions of service, trust, and outcome, supported by public service quality theory by Moenir (2010). The results show that ETLE implementation has contributed positively to improving law enforcement effectiveness and public compliance, particularly in the outcome dimension. However, challenges remain in the service and trust dimensions, especially regarding infrastructure distribution, quality of information services, as well as transparency and public understanding. Supporting factors include staff awareness, organizational capacity, skills, and infrastructure, while regulatory aspects still require strengthening. This study recommends enhancing public outreach, information transparency, service quality, and infrastructure optimization to achieve more optimal public value.
PUBLIC VALUE PENGGUNA LAYANAN TRANSPORTASI PUBLIK TRANSJAKARTA DI JAKARTA SELATAN Zahreina Nurul Ramadhany; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56929

Abstract

Public transportation plays a vital role in supporting the mobility of urban communities and reducing traffic congestion. TransJakarta, as a Bus Rapid Transit (BRT) service in Jakarta, is expected to create public value through effective, affordable, and reliable service. This study aims to analyze the public value perceived by TransJakarta users in South Jakarta and to identify the factors that support and hinder it. This study employs a descriptive qualitative approach using data collection techniques such as interviews, observations, and documentation. The analysis utilizes Mark H. Moore’s Strategic Triangle framework with indicators developed by Wijewardena (2009), encompassing legitimacy and support, operational capabilities, and public value. The results indicate that TransJakarta services generally reflect these three dimensions through government policy support, adequate operational capacity, and public value in the form of affordability, service integration, and service responsiveness. However, challenges remain regarding service communication by staff and the equitable distribution of bus stop facilities.
Co-Authors Cindy Aulia Nikensy Sabrina Aurellia Putri Salsabilla Nurul Nazhifa Zahreina Nurul Ramadhany