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ANALISIS PUBLIC VALUE DALAM PELAYANAN PUBLIK PASAR BULU KOTA SEMARANG Cindy Aulia Nikensy; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56843

Bulu Market is one of the traditional markets in Semarang City that has experienced improvements in service quality, but still faces various problems in the implementation of public services, such as suboptimal facilities, unmaintained cleanliness conditions, and a decrease in the number of active traders. This study aims to analyze the form of public value in public services at Bulu Market Semarang City and identify factors that drive the formation of public value. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, and documentation. Data analysis is carried out in three stages: data reduction, data presentation, and conclusion drawing. The theory used is the concept of public value from Moore (1995) which includes three main dimensions: legitimacy and support, operational capacity, and public value outcomes. The results of the study indicate that Bulu Market services have a basis of legitimacy in the form of local regulations and support from the Semarang City Trade Office, but operational capacity is still not optimal, especially in terms of the availability of supporting facilities such as non functioning escalators and cleanliness management. In terms of substantial value, Bulu Market services have not fully provided economic, social, and ecological benefits that are felt by traders and visitors. Factors driving the formation of public value include clear regulations, management commitment to implementing technology-based levies, and vendor participation in market management. This study recommends improving the quality of physical facilities, optimizing service governance, and strengthening communication between market managers and service users to create sustainable public value.

ANALISIS PUBLIC TRUST DALAM LAYANAN BUS TRANSJAKARTA KHUSUS PEREMPUAN PADA RUTE 1 BLOK M-KOTA Sabrina Aurellia Putri; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.55420

The Transjakarta bus service has the highest number of users, but the lowest frequency of trips, compared to other modes of public transportation. This condition increases the risk of sexual harassment for women, who are the majority of Transjakarta users, thereby disrupting their safety and comfort. The provision of women-only areas on regular buses is considered suboptimal due to its limitations in preventing verbal and visual sexual harassment. In response, PT Transjakarta provides a women-only bus service on route 1, which is the most congested corridor. However, the limited number of buses and the lack of transparency in information have led to non-compliance by male users with the service rules, which negatively impacts the experience of female users. This study aims to analyze public trust and the factors that hinder the improvement of public trust in the Transjakarta women-only bus service on route 1. The research method used is qualitative with a descriptive approach. The results show that public trust is still weak because it has not been fully established in the dimensions of benevolence, competence, and fairness, while the dimension of credible commitment and honesty shows a positive perception. Barriers to increasing public trust include responsiveness, reliability, integrity, and openness. Therefore, PT Transjakarta should increase the number of fleets, adjust service designs, and improve public information transparency to strengthen public trust in the women-only bus service.

PUBLIC VALUE DALAM PENERAPAN LAYANAN ELECTRONIC RAFFIC LAW ENFORCEMENT (ETLE) DI KOTA SEMARANG Salsabilla Nurul Nazhifa; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56928

Electronic Traffic Law Enforcement (ETLE) is a technology-based traffic law enforcement system implemented by the Indonesian National Police to improve traffic order. The City of Semarang is one of the regions that has implemented ETLE as part of public service modernization. However, its implementation still faces several challenges, including the significant increase in motor vehicle ownership, persistently high traffic violation rates, uneven distribution of surveillance cameras, limited public outreach and understanding, and low levels of road user discipline. This study aims to analyze the public value of ETLE implementation in Semarang and to identify its supporting and inhibiting factors. The research employs a qualitative descriptive approach using in-depth interviews, observations, and documentation involving the Traffic Directorate of the Central Java Regional Police, the Traffic Unit of Semarang Metropolitan Police, and the community. The analysis is based on Public Value theory by Mark H. Moore (1995), which includes the dimensions of service, trust, and outcome, supported by public service quality theory by Moenir (2010). The results show that ETLE implementation has contributed positively to improving law enforcement effectiveness and public compliance, particularly in the outcome dimension. However, challenges remain in the service and trust dimensions, especially regarding infrastructure distribution, quality of information services, as well as transparency and public understanding. Supporting factors include staff awareness, organizational capacity, skills, and infrastructure, while regulatory aspects still require strengthening. This study recommends enhancing public outreach, information transparency, service quality, and infrastructure optimization to achieve more optimal public value.

PUBLIC VALUE PENGGUNA LAYANAN TRANSPORTASI PUBLIK TRANSJAKARTA DI JAKARTA SELATAN Zahreina Nurul Ramadhany; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 15, No 2: April 2026
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmpp.v15i2.56929

Public transportation plays a vital role in supporting the mobility of urban communities and reducing traffic congestion. TransJakarta, as a Bus Rapid Transit (BRT) service in Jakarta, is expected to create public value through effective, affordable, and reliable service. This study aims to analyze the public value perceived by TransJakarta users in South Jakarta and to identify the factors that support and hinder it. This study employs a descriptive qualitative approach using data collection techniques such as interviews, observations, and documentation. The analysis utilizes Mark H. Moore’s Strategic Triangle framework with indicators developed by Wijewardena (2009), encompassing legitimacy and support, operational capabilities, and public value. The results indicate that TransJakarta services generally reflect these three dimensions through government policy support, adequate operational capacity, and public value in the form of affordability, service integration, and service responsiveness. However, challenges remain regarding service communication by staff and the equitable distribution of bus stop facilities.

PROSES COLLABORATIVE GOVERNANCE DALAM PENGEMBANGAN OBJEK WISATA TELAGA JONGE PACAREJO KECAMATAN SEMANU KABUPATEN GUNUNGKIDUL Verena Suci Kurniati; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.49148

The development of Telaga Jonge tourist attraction in Pacarejo, Semanu District, Gunungkidul Regency involves Jonge Raya Tourism Awareness Group (Pokdarwis), Pacarejo Village Government, Gunungkidul Tourism Office, local communities, and local businesses. This research is motivated by the great potential of Telaga Jonge tourism but has not been optimally developed, as well as the existence of conflicts related to management. This research uses Ansell and Gash's collaborative governance theory with the research objective to analyze the collaborative governance process in Telaga Jonge and identify the factors that drive and hinder the process. The research method used is descriptive qualitative with data collection techniques through interviews, observations, and documentation. The results of the study show that the collaborative governance process in Telaga Jonge is still in its early stages and has not yet run effectively. The main challenge lies in building trust and mutual understanding among the actors involved. Weak institutional design, lack of transparency, and differences in perceptions of tourism potential ownership are the main inhibiting factors

IMPLEMENTASI KEBIJAKAN PERATURAN BUPATI SIDOARJO NOMOR 62 TAHUN 2018 TENTANG SISTEM PERIZINAN TERINTEGRASI SECARA ELEKTRONIK (ONLINE SINGLE SUBMISSION) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU(DPMPTSP) KABUPATEN SIDOARJO Nanda Sherina Hanifah; Hardi Warsono; Endang Larasati Setianingsih
Journal of Management and Public Policy Vol 14, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48762

The demand for change is often directed at government officials regarding the public services provided. In order to improve public services in Indonesia, a policy is needed that can regulate public services in Indonesia to be more effective. The problem that occurs in public services is that there are many public complaints related to business licensing. According to data from the East Java Ombudsman, DPMPTSP ranks 2nd largest in public reports with a total of 6.43%. The purpose of this study is to identify and analyze the Implementation of the Sidoarjo PERBUP Policy Number 62 of 2018, as well as to identify and analyze the factors that encourage and hinder the implementation of the Electronically Integrated Licensing System Policy (Online Single Submission) Based on the Edward III Model. This research method uses a descriptive research method using a qualitative approach where this study will describe and explain the objects related to the study problem. The results of this study indicate that the implementation of the electronically integrated licensing service policy through OSS, when assessed from the communication factor, is quite good but needs to be improved. The socialization that was held has spread, but it turns out that there are individual business actors who have been missed so that they have not received the information directly from the local government. The implementation of the integrated licensing service policy electronically through OSS, if assessed from the Resource factor, is good, but there are still some things that need to be improved. The existing human resources are quite responsive and most of them already understand the policy, but in fact there are still employees who do not really understand the policy, thus hampering the implementation of the new policy. The budget resources are also quite good with the completeness of the facilities and infrastructure, but need to be improved again because of frequent system errors on the OSS web. The implementation of the integrated licensing service policy electronically through OSS, if assessed from the Disposition factor, is still low. The implementation of the integrated licensing service policy electronically through OSS, if assessed from the Bureaucratic Structure factor, is still low.

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