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All Journal Nusantara Hasana Journal JUPARITA: Jurnal Pariwisata Tawangmangu
Agung Eko Puryanto
Universitas Efarina
Agriculture, Biological Sciences & Forestry Arts Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Nursing Social Sciences

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OPTIMALISASI MANAJEMEN SUMBER DAYA LAYANAN KESEHATAN MELALUI DIGITALISASI PROSES ADMINISTRASI DAN WORKFLOW Bahdin Nur Tanjung; Jumadiah Wardati; Agung Eko Puryanto
Nusantara Hasana Journal Vol. 4 No. 7 (2024): Nusantara Hasana Journal, December 2024
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i7.1993

Abstract

This Community Service Program focuses on improving the efficiency and traceability of healthcare services through the digitization of administrative processes and workflows. Common challenges faced by our partners include long wait times, duplicate record-keeping, difficulty tracking files, delays in claims processing and billing, and an unbalanced workload for staff. Interventions are implemented through mapping of current processes, baseline measurements (wait times, turnaround times), design of digital workflows, development of standard operating procedures (SOPs), implementation of electronic forms and queue management systems, and a dashboard for monitoring capacity and workload. Success is measured by reductions in wait times, improved data accuracy, accelerated service processes, and increased staff productivity.
Analisis Kualitatif Strategi Skala Bisnis UMKM: Teknologi Tinggi vs Konservatif Bahdin Nur Tanjung; Jumadiah Wardati; Agung Eko Puryanto
Jurnal Pariwisata Tawangmangu Vol 2 No 3 (2024): Desember 2024
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/juparita.v2i3.1012

Abstract

This study qualitatively examines the comparative business-scaling strategies of MSMEs: a high-technology approach versus a conservative model. Amid ongoing digital transformation, MSMEs face the need to adapt in order to strengthen competitiveness. The high-technology strategy focuses on digital marketing and sales, product innovation driven by market-trend and customer-preference analysis, and operational efficiency through systems such as ERP to streamline supply-chain management. In contrast, the conservative model tends to maintain manual operational practices and conventional, offline marketing. Although it may provide operational stability, it often limits innovation, reduces responsiveness to market dynamics, and constrains access to digital segments. Data were collected through in-depth interviews, field observations, and document studies. The findings indicate that adopting a high-technology strategy can enhance business performance by expanding market reach, enabling product differentiation, and improving operational efficiency. However, it requires substantial initial investment and organizational culture change, which is not always easy for all MSMEs. Therefore, the study recommends an integrative model: selective/partial digital transformation in key areas such as marketing, data management, and product innovation—while preserving proven traditional operational foundations. This should be supported by strengthening digital literacy and human-capital capacity, as well as collaboration among MSMEs and communities to accelerate innovation and optimize performance
Co-Authors Bahdin Nur Tanjung Jumadiah Wardati