Garuda - Garba Rujukan Digital

OPTIMALISASI MANAJEMEN SUMBER DAYA LAYANAN KESEHATAN MELALUI DIGITALISASI PROSES ADMINISTRASI DAN WORKFLOW Bahdin Nur Tanjung; Jumadiah Wardati; Agung Eko Puryanto
Nusantara Hasana Journal Vol. 4 No. 7 (2024): Nusantara Hasana Journal, December 2024
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i7.1993

This Community Service Program focuses on improving the efficiency and traceability of healthcare services through the digitization of administrative processes and workflows. Common challenges faced by our partners include long wait times, duplicate record-keeping, difficulty tracking files, delays in claims processing and billing, and an unbalanced workload for staff. Interventions are implemented through mapping of current processes, baseline measurements (wait times, turnaround times), design of digital workflows, development of standard operating procedures (SOPs), implementation of electronic forms and queue management systems, and a dashboard for monitoring capacity and workload. Success is measured by reductions in wait times, improved data accuracy, accelerated service processes, and increased staff productivity.

PEMBERDAYAAN PELAKU UMKM DIGITAL MELALUI STRATEGI OMNICHANNEL, BRANDING, DAN MANAJEMEN PELANGGAN Bahdin Nur Tanjung; Parlaban Karo-Karo; Resi Lasmaria Naibaho
Nusantara Hasana Journal Vol. 5 No. 3 (2025): Nusantara Hasana Journal, August 2025
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v5i3.1994

This Community Service Program aims to improve the marketing and sales performance of digital SMEs by strengthening omnichannel strategies, branding, and customer relationship management (CRM). Common issues include sales channels operating in isolation (WhatsApp–marketplaces–Instagram/TikTok), inconsistent brand messaging, unplanned content, slow customer response times, and a lack of documented customer and transaction data for retention purposes. Interventions are carried out through baseline assessments, practice-based training, channel optimization clinics, implementation of customer service SOPs, and mentoring to run 30–60-day omnichannel campaigns. Outputs include channel and customer journey maps, brand identity guidelines, content calendars, service script templates, a simple CRM dashboard, and KPIs monitored during the mentoring period.

PEMBERDAYAAN KADER PEMBERDAYAAN MASYARAKAT MELALUI MODEL MANAJEMEN PROYEK BERBASIS KOMITE Bahdin Nur Tanjung; Melisa Nur Asima Sidabutar; Lusi Febriyami Sitompul
Nusantara Hasana Journal Vol. 4 No. 2 (2024): Nusantara Hasana Journal, July 2024
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i2.2003

This Community Empowerment (PkM) activity aims to enhance the capacity of community empowerment cadres to plan, implement, and evaluate community programs through the application of a committee-based project management model. Challenges frequently faced by cadres include unclear role distribution, coordination among stakeholders, basic budget management, activity documentation, as well as unstructured reporting and evaluation. The program is implemented through needs assessments, core project management training (planning, scheduling, budgeting, risk management), the formation of project committees and governance structures (RACI), the development of SOPs and project administration templates, implementation simulations, and mentoring for the implementation of pilot projects at the community level. Outputs include a project document package (TOR, work plan, budget estimate, risk register, logbook, reports), a project committee structure, and a simple monitoring dashboard. The expected outcomes are increased accountability, improved program implementation effectiveness, and the sustainability of community-based activities.

Manajemen Penggunaan AI dalam Rekrutmen dan Karier: Studi Kasus Perusahaan Bahdin Nur Tanjung; Jumadiah Wardati; Gita Nainggolan
Jurnal Pariwisata Tawangmangu Vol 3 No 3 (2025): Desember 2025
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/juparita.v3i3.998

This study, titled AI Use Management in Recruitment and Career: A Case Study of a Company, aims to analyze how artificial intelligence (AI) is implemented and managed in recruitment, performance appraisal, and career management, along with examining its effects on employees and the ethical challenges that arise. Using a qualitative case study approach in a company that has adopted AI systems, the research collected data through in-depth interviews, document studies, field observations, and quantitative data analysis (e.g., screening time, conversion rate, and employee satisfaction). The findings indicate that AI improves recruitment efficiency by automating candidate screening and interview scheduling, and it enables more objective performance evaluations based on real-time data analysis. Furthermore, AI supports career development and internal mobility through data-driven recommendations aligned with employees’ performance and preferences. Nevertheless, the study also highlights risks of algorithmic bias and limited transparency (“black box”), implying the need for regular audits, human oversight, and clear internal policies to ensure that AI is used fairly, responsibly, and ethically.

Analisis Kualitatif Strategi Skala Bisnis UMKM: Teknologi Tinggi vs Konservatif Bahdin Nur Tanjung; Jumadiah Wardati; Agung Eko Puryanto
Jurnal Pariwisata Tawangmangu Vol 2 No 3 (2024): Desember 2024
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/juparita.v2i3.1012

This study qualitatively examines the comparative business-scaling strategies of MSMEs: a high-technology approach versus a conservative model. Amid ongoing digital transformation, MSMEs face the need to adapt in order to strengthen competitiveness. The high-technology strategy focuses on digital marketing and sales, product innovation driven by market-trend and customer-preference analysis, and operational efficiency through systems such as ERP to streamline supply-chain management. In contrast, the conservative model tends to maintain manual operational practices and conventional, offline marketing. Although it may provide operational stability, it often limits innovation, reduces responsiveness to market dynamics, and constrains access to digital segments. Data were collected through in-depth interviews, field observations, and document studies. The findings indicate that adopting a high-technology strategy can enhance business performance by expanding market reach, enabling product differentiation, and improving operational efficiency. However, it requires substantial initial investment and organizational culture change, which is not always easy for all MSMEs. Therefore, the study recommends an integrative model: selective/partial digital transformation in key areas such as marketing, data management, and product innovation—while preserving proven traditional operational foundations. This should be supported by strengthening digital literacy and human-capital capacity, as well as collaboration among MSMEs and communities to accelerate innovation and optimize performance

PENGUATAN RANTAI PASOK UMKM MELALUI MANAJEMEN PERSEDIAAN DAN DISTRIBUSI YANG EFISIEN Bahdin Nur Tanjung; Jumadiah Wardati; Gita Nainggolan
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1025

This Community Service Program (PKM) activity aims to strengthen the MSME supply chain through the implementation of efficient inventory and distribution management. The main problems faced by partners include inaccurate stock, frequent stockouts/overstocks, the absence of a reorder point, untidy inventory recording, and unmeasured distribution costs. The program is implemented through supply chain process assessments, training and workshops on inventory recording, establishing stock policies (minimum-maximum/ROP), improving simple warehouse layouts and flows, distribution planning (routes, schedules, delivery consolidation), and assistance in implementing tools (stock cards/Excel/Google Sheet). The outputs include inventory and distribution SOPs, recording templates, indicator dashboards, and implementation trials on participating MSMEs. The targeted results are increased stock accuracy, reduced stockouts, and distribution cost efficiency.

PENGUATAN RANTAI PASOK UMKM MELALUI MANAJEMEN PERSEDIAAN DAN DISTRIBUSI YANG EFISIEN Bahdin Nur Tanjung; Melisa Nur Asima Sidabutar; Dewi Sartika Situmorang
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1026

This Community Service Program (PKM) program aims to improve the competitiveness of micro-enterprises by strengthening innovation management capabilities in three key areas: product, pricing, and distribution. Partners' common challenges include under-differentiated products, inconsistent quality and packaging, pricing that is not yet cost-based (COGS) and value-based, and distribution that is still limited to local channels. The program is implemented through baseline assessments, practice-based training (workshops), business clinics, innovation trials (rapid testing), and mentoring for the implementation of a 30–60-day action plan. Outputs include a product innovation portfolio (variants/packaging/quality standards), COGS and pricing strategy worksheets, distribution channel maps and order fulfillment SOPs, and a simple KPI dashboard. Targeted outcomes are increased sales, improved margins, expanded distribution channels, and enhanced customer satisfaction.

PENINGKATAN EFEKTIVITAS PELAYANAN PUBLIK MELALUI REDESIGN PROSES BISNIS INSTANSI PEMERINTAH Bahdin Nur Tanjung; Parlaban Karo-Karo; Imanuel Sembiring
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1028

This Community Service Program (PKM) activity aims to improve the effectiveness of public services through business process redesign at partner government agencies. Common problems encountered include long and repetitive service flows, non-standard requirements, high queues, uncertain completion times, and a lack of traceability of service status. The program is implemented through as-is process mapping, cycle time and bottleneck measurement, root cause analysis, to-be process design (step simplification, reduced handoffs, document standardization, and role refinement), SOP and SLA development, and implementation training and trial assistance. The main outputs are new process maps, service SOPs, SLAs/service time standards, forms/checklists, and service performance indicators. Improvements are targeted at reducing service times, increasing service certainty, and increasing user satisfaction.

MANAJEMEN PRAKTIK CIRCULAR ECONOMY PADA PERUSAHAAN MANUFAKTUR DAN FASHION Bahdin Nur Tanjung; Melisa Nur Asima Sidabutar; Dewi Sartika Situmorang
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1039

This article examines the management practices of circular economy in companies within the manufacturing and fashion sectors. Circular economy is presented as an alternative to the traditional linear production model (“take–make–use–dispose”), which typically leads to high waste generation and inefficient resource consumption. The study aims to identify and describe existing practices, analyze implementation challenges (including operational, financial, regulatory, and consumer perception aspects), and review adaptive solutions and strategies that companies can adopt. Using a qualitative approach with a systematic literature review, the article finds that the transition to a circular economy is shaped by factors such as consumer awareness, production and operational costs, and policy support. In manufacturing, a shift toward servitisation/Product-as-a-Service (PaaS), the application of circular design (e.g., value hill), and cross-supply-chain collaboration—often enabled by digital technologies (IoT, sensors, traceability)—are highlighted. In fashion, circular practices include rental models, resale/recommerce, and repair programs that emphasize durability and repairability to move away from fast fashion. Key challenges include high initial investment costs, inconsistent regulatory support, changes in consumer behavior, and the need for close coordination among supply-chain stakeholders. The article offers strategic recommendations for industry players and policymakers to support a more effective transition toward circular economy.

PENGALAMAN KARYAWAN DAN ENGAGEMENT PASCA- PANDEMI DI INDUSTRI INDONESIA Bahdin Nur Tanjung; Parlaban Karo-Karo; Imanuel Sembiring
Jurnal Industri Kreatif dan Inovatif Vol. 3 No. 2 (2025): Pengembangan Komunikasi Visual dan Komunikasi Digital
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/visisakti.v3i2.1040

This study examines significant changes in employee experience, employee engagement, and employee well-being in Indonesia’s industrial sector in the post-COVID-19 period. Using a qualitative conceptual approach through a systematic literature review, the research aims to analyze employees’ work experiences, assess engagement levels, and evaluate well-being across physical, mental, emotional, and social dimensions. Findings indicate a shift toward remote and hybrid work models, where about 83% of employees prefer this flexible arrangement. Nevertheless, the transition also brings challenges, including increased workload, heightened mental pressure, and declining well-being. The study identifies key factors influencing these three areas: adaptive leadership (e-leadership), organizational support (Perceived Organizational Support/POS), and the importance of digital transformation supported by employee training. The paper provides strategic recommendations for management to enhance employee experience, sustain engagement, and support employee well-being in the post-pandemic context.

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