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All Journal JOURNAL SCIENTIFIC OF MANDALIKA (JSM)
Punang Amaripuja
Universitas Muhammadiyah Yogyakarta
Humanities Languange, Linguistic, Communication & Media Other

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Pengaruh moderasi komitmen keagamaan terhadap pengaruh atribut islami pada kepuasan pelanggan (Studi empiris pelanggan bank BMT beringharjo) Punang Amaripuja; Dina Assyifa Rahmah
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 7 No. 4 (2026): (In Progress)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol7iss4pp595-601

Abstract

This research aims to analyze the influence of religious commitment as a moderating variable on the influence of Islamic attributes in the context of sharia banking on customer satisfaction. The research was conducted by distributing questionnaires to 158 Bank BMT Beringharjo customer respondents as research samples. This research use a quantitative approach moderated regression analysis is used as an analytical tool to test research hypotheses. This study found that the embedding of Islamic attributes in BMT Bank services was positively correlated customer satisfaction. In addition, it was found that the moderating effect of the religious commitment variable is significant on two Islamic attributes, namely, Physical Islamic Attributes and Non-Physical Islamic Attributes. This article provides an understanding of how Islamic attributes influence satisfaction and the role of religious commitment as a moderator. This research was conducted with only one sample taken object of Bank BMT Beringharjo in Yogyakarta. So generalizations need to be done with caution. This paper includes implications for service strategy in the sector service industry, especially sharia banking, including the importance of service strategies based on customer experience, moderation between compliance with Islamic law and customer comfort as well as customization of services based on customers preference
Pengaruh website quality terhadap user perceived value (studi empiris pada e-commerce tokopedia) Punang Amaripuja; Affiana Aulia
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 7 No. 5 (2026)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol7iss5pp758-768

Abstract

This study aims to determine the effect of website quality on user perceived value on one of the e-commerce in Indonesia. This study is a quantitative study with Tokopedia e-commerce as the object, the sample obtained in this study amounted to 143 respondents whose data will later be processed using SPSS 29. The results of this study indicate that usability, information quality, service interaction quality, and website quality have a significant positive influence on user perceived value. While for open questions, the results are that the majority of respondents said that Tokopedia has good performance and has a good website. This study consists of 3 independent variables and 1 dependent variable where the website quality variable consists of 3 independent variables, namely usability, information quality, and service interaction quality. Based on the researcher's direct experience in this research process, the Tokopedia website must maintain and improve the services provided to users. This is because users have experienced good service when transacting on the Tokopedia website and the Tokopedia website must maintain and improve the appearance of the website. This is because users have had a positive experience with the appearance of the Tokopedia website. This study used Google Forms to collect data, but it was not possible to ask follow-up questions to clarify the answers. The open-ended questions presented a weakness in the respondents' responses. Furthermore, the open-ended questions presented difficulties in processing because the answers were difficult to classify.
Co-Authors Affiana Aulia Dina Assyifa Rahmah