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Bantuan Ekspor dan Faktor-faktor Internal sebagai Anteseden bagi Adaptasi Produk, Keunggulan Bersaing dan Kinerja Ekspor (Studi pada Usaha Kecil dan Menengah di Daerah Istimewa Yogyakarta dan Jawa Tengah) Siti Dyah Handayani; Ubud Salim; Mintarti Rahayu; Djumahir -
Jurnal Aplikasi Manajemen Vol 8, No 4 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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The primary objectives of this research are to examine and explain the role of export assistance (given by the government) as well as the internal factors (export commitment, satisfaction with prior year’s export performance, management international experience) and to implement product adaptation strategy to create competitive advantage and improving SMEs’ export performance. The design of the research is mixed method. The target population of the research is exporter SMEs of furniture and craft in Yogyakarta and Central Java. The data was collected using questionnaire which involved 130 respondents (net response rate 76.5%), and in-depth interviews which involved 13 informants. The findings of the research do not fully support the contingency approach. The export performance of SMEs is directly influenced by competitive advantage, satisfaction with prior year’s export performance, and export assistance. The competitive advantage is directly influenced by product adaptation strategy, export commitment, and management international experience. Product adaptation strategy implemented by most of SMEs affects the competitive advantage, but it does not promote direct influence to export performance financially. Competitive advantage is a crucial factor for it is able to function as key mediator to support internal factors and product adaptation strategy in improving the export volume, revenue, and profitability. The research findings show that product adaptation strategy and internal factors (commitment and international experience) play bigger roles as antecedent of long term export success which is competitive advantage, while export assistance only functions as antecedent of short term export success which is financial export performance.Keywords: export, SMEs, export assistance, satisfaction, international experience, commitment, product adaptation, competitive advantage, performance.

Measuring Customer Loyalty and Satisfaction of Bank Bantul Using CRM and Service Quality Heri Sutanto; Siti Dyah Handayani; Susanto Susanto
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 12, No 3 (2021): December 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jbti.v12i3.12765

This study aims to analyze and describe the effects of the service quality and customer relationship management at PD BPR Bank Bantul on the customer satisfaction and loyalty. The object of this study is PD BPR Bank Bantul, while the subjects of the study are customers taking the SMEs credit offered by the Bank. Method of analysis used in this study was Structural Equation Modelling (SEM) with the help of the AMOS program. The number of respondents was 170, taken using purposive sampling. The criteria for the sampling are as follows: the respondents are taking the SME’s credit at PD BPR Bank Bantul, residents in Bantul Regency, who are individual customers, who have been 2 years or more customer and have done 2 or more credit transactions. Data was collected through questionnaires distributed directly to the respondents and through the google form. Based on the results of the analysis, show that service quality has no significant effect on customer satisfaction, customer relationship management has a positive and significant effect on customer satisfaction, service quality has no a positive and significant effect on customer loyalty, customer relationship management has a positive and significant effect on customer loyalty and customer satisfaction has a positive and significant effect on customer loyalty. In conclusion this study accepts 3 hypotheses and rejects 2 hypotheses.

Effect of Organizational Culture, Pay Satisfaction, Job Satisfaction on Nurse Intention to Leave at Private Hospital Type D in Bantul Dimas Sigit Widodo; Nur Hidayah; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 10, No 2 (2021): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i2.11408

The study aims to identify the effect of organizational culture, pay satisfaction, job satisfaction on nurse intention to leave at Private Hospital Type D in Bantul. This study used a quantitative approach with a crossectional design. Collecting data using an instrument in the form of a questionnaire. This study uses SEM method analysis techniques using AMOS software. The results showed that there is a positive effect of organizational culture (c.r. 5,048, p 0,000) and nurse pay satisfaction (c.r. 3,713, p 0,000) on nurse job satisfaction. There is a negative effect of organizational culture (c.r. -3,123, p 0,002) and nurse pay satisfaction (c.r. -2,336, p 0,019) on the nurse intention to leave. There is no effect of nurse job satisfaction (c.r. -0,916, p 0,36) to nurse intention to leave.

PROGRAM PENINGKATAN PERILAKU HIDUP BERSIH DAN SEHAT(PHBS) DI DUSUN NGENTAK Sutrisno Sutrisno; Siti Dyah Handayani
Prosiding Seminar Nasional Program Pengabdian Masyarakat 2020: 2. Kemitraan dalam Pemberdayaan Masyarakat
Publisher : Universitas Muhammadiyah Yogyakarta

Dusun Ngentak merupakan salah satu dusun yang terletak di Desa Bangunkerto, Kecamatan Turi, Kabupaten Sleman. Dilihat dari kondisi geografisnya, Dusun Ngentak memiliki perkebunan salak yang sangat luas. Hampir 80% masyarakat Dusun Ngentak merupakan petani salak. Masyarakat di wilayah tersebut masih banyak yang belum menerapkan perilaku hidup bersih dan sehat (PHBS). Program Pengabdian bertujuan untuk meningkatkan kesadaran masyarakat akan pentingnya perilaku hidup sehat dan bersih. Metode pelaksanaannya adalah dengan penyuluhan, workshop dan praktik. Hasil elaksanaan program ini adalah meningkatnya kesadaran masyarakat tentang PHBS, ada penanggung jawab program PHBS/kader PHBS, pembuatan warung hidup & apotik hidup, serta pemberantasan jentik. Alhamdulillah, di akhir kegiatan ini, masyarakat Dusun Ngentak memiliki perilaku hidup bersih dan sehat sesuai kondisi saat ini dalam menanggulangi Covid-19.

PELATIHAN MOTIVASI KEWIRAUSAHAAN PADA KELOMPOK WANITA TANI DESA Sugeng Riyanto; Siti Dyah Handayani
Prosiding Seminar Nasional Program Pengabdian Masyarakat 2021: 4. Kapasitas Daya Saing Usaha Mikro, Kecil, dan Menengah (UMKM) dan Badan Usaha Milik Desa( BU
Publisher : Universitas Muhammadiyah Yogyakarta

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One of Government’s program to elevate economic and wealth of people is supporting capacity of entrepreneurship. Entrepreneurship, then, is the most important pilar of micro economic, especially in developing countries such as Indonesia. Sometimes, the problem of how to develop public entrepreneurship is not merely on how to create ideas, how to educate on entrepreneurship, what kind of product they are going to sell, how to sell, instead of how to maintain the spirit of being good entrepreneur. In Merdikorejo (District of Sleman) there are some groups of women (kelompok wanita tani) that started to be entrepreneur by producing and selling goods. At the beginning, everything is all good, and the problem occur after 2 years when they lost the spirit of being entrepreneur, and they stop producing goods. This program of public services emphasizing on how to encourage the spirit of entrepreneurship through training of motivation on micro entrepreneurship. By injecting and stimulating with understanding on how to maintain spirit and continuation of entrepreneurship, this program can energize the spirit of kelompok Wanita Tani to re exist, re start, re produce and re sell their products.

PENGARUH PENANGANAN KELUHAN TERHADAP KEPUASAN ATAS PENANGANAN KELUHAN DI RUMAH SAKIT UMUM DAERAH (RSUD) WATES Dewi Kusumawati; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 1 No. 2 (2012): July 2012
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v1i2.163

As a services producer, RSUD Wates need to maintain customer satisfaction. Satisfaction can be measured through the complaint presences and the handling complaints process. Managing consumer complaints is important to improve the hospital service while creating long term profitable relationships for RSUD Wates. This is a quantitative research with cross-sectional analytic approaches. Population was all RSUD Wates costumers. Study sample was 68 RSUD Wates costumers who had complaint experiences. Analysis testing using Linear Regression. Simultaneous test shows the three dimensions of justice are significantly influences the complaint handling satisfaction. While in the individual tests found only procedural justice and distributive justice have a positive and significant impact on handling complaints satisfaction in RSUD Wates, whereas interactional justice has not been proven significant effect on complaint handling satisfaction in RSUD Wates.

PERSEPSI KEPUASAN PASIEN PADA KUALITAS PELAYANAN DI RUMAH SAKIT GIGI DAN MULUT UNIVERSITAS MUHAMMADIYAH YOGYAKARTA Inna Sholihati Embrik; Siti Dyah Handayani; Mohammad Syafril Nusyirwan
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 2 No. 1 (2013): January 2013
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v2i1.170

Dental Hospital, University of Muhammadiyah Yogyakarta is a teaching hospital whose role is a Muhammadiyah unit businesses engaged in the service sector. In dealing with the increasing level of competitions among hospitals, the hospital is always competing to attract that customers to keep loyal to choose the service given. The quality of health care is a factor that can increase patient satisfaction. The quality of service is the totality of the rorm of the characteritics of the goods or service that show the ability to satisfy customer need, both obvious and hidden. Objective of the research To investigate the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta. The study is quantitative research. The sample used as many as 100 people. The research instrument used was questionnaire. The analysis of the data is by using descriptive statistical analysis, factor analysis, and differenting test (t-test and anova). The results showed that patient satisfaction perceptions of the quality of service in terms of five dimensions expressing great satisfaction by 77% and 23% expressed satisfaction. The dimensional factor of direct evidence (tangible) is the most important factor that can increase patient satisfaction. Conclusion, the perception of patient satisfaction on the quality of service in the Dental Hospital, University of Muhammadiyah Yogyakarta consisting of tangibility, empathy, reliability, assurance, and responsiveness showed that the level of satisfaction is in the high category (very satisfied).

PENGARUH KUALITAS LAYANAN TERHADAP MINAT KUNJUNGAN ULANG YANG DIMEDIASI OLEH KEPUASAN PASIEN DI KLINIK RUMAH ZAKAT YOGYAKARTA Triana Helmawati; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 3 No. 1 (2014): January 2014
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v3i1.179

Rumah Zakat Clinic of Yogyakarta is a form of zakat funds in the health service and empowerment programs conducted by Indonesian Rumah Zakat Foundation. The rate of the clinic re-visit for the last 3 years data indicates the minimal amount of the re-visit patient, so that the study of service quality, patient satisfaction, and how much interest the patient to revisit is very important for future improvement. This research is a quantitative research which design with no treatment (observational) cross sectional analytic approach. The population study was all the outpatients that were in general patient status. The number of samples are 118 people. The analysis test use gradual regression test and mediation test with Sobel test. The dimensions of service quality that influence the patient satisfaction are the responsiveness and empathy, while the dimensions of tangible, reliability, and assurance have no effect to the patient satisfaction. Patient satisfaction directly affects the re-visit interest. Patient satisfaction becomes the partial mediator between the service quality dimensions namely tangible, reliability, responsiveness, assurance, empathy to the re-visit intention. There is an effect on service quality to the re-visit intention mediated by the patient satisfaction at clinic Rumah Zakat Yogyakarta.

PENGARUH KUALITAS JASA PELAYANAN TERHADAP CITRA INSTALASI RADIOLOGI DI RUMAH SAKIT GIGI DAN MULUT PENDIDIKAN UNIVERSITAS MUHAMMADIYAH YOGYAKARTA Shohibul Umam; Siti Dyah Handayani; Qurratul 'Aini
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 3 No. 2 (2014): July 2014
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v3i2.186

Background : RSGM-P UMY already have tools such as the installation of radiological medical support enforcement destined diagnose oral disease. Problems that arise sometimes results are not as expected , and response less in service . The purpose of this study to analyze and explain the effect of partial and simultaneous quality radiology services to the installation image in RSGM-P UMY. Method : using quantitative methods , research subjects dentists and coass student in RSGM- P UMY . Installation of radiological research object . Types of studies using cross-sectional data was obtained from questionnaires and analyzed using multiple regression. Results: The regression equation based on existing variables positively influence the assurance (0.069), empathy (0.171), reliability (0.073), responsiveness (0,037), services (0.450), professionalism (0.326) and there was a negative , namely physical appearance (-0.016). Based on the t test of the quality of service simultaneously affect the installation image RSGMP UMY , based on the F test ( Anova : Sig . 0,000 ) is the quality of service simultaneously affect the image RSGMP UMY installation , and test results influence the determination coefficient percentage at 39.5 % . Conclusion: The services quality there are assurance, empathy , reliability , responsiveness , physical appearance have partial can’t effect on image radiologi installation. Variable service and professionalism have an influence on the image of radiological installations RSGMP UMY . The variable quality services have an simultan effect on the image of radiological installations RSGMP UMY.

Effect of Organizational Culture, Pay Satisfaction, Job Satisfaction on Nurse Intention to Leave at Private Hospital Type D in Bantul Dimas Sigit Widodo; Nur Hidayah; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 10 No. 2 (2021): August 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i2.11403

The study aims to identify the effect of organizational culture, pay satisfaction, job satisfaction on nurse intention to leave at Private Hospital Type D in Bantul. This study used a quantitative approach with a crossectional design. Collecting data using an instrument in the form of a questionnaire. This study uses SEM method analysis techniques using AMOS software. The results showed that there is a positive effect of organizational culture (c.r. 5,048, p 0,000) and nurse pay satisfaction (c.r. 3,713, p 0,000) on nurse job satisfaction. There is a negative effect of organizational culture (c.r. -3,123, p 0,002) and nurse pay satisfaction (c.r. -2,336, p 0,019) on the nurse intention to leave. There is no effect of nurse job satisfaction (c.r. -0,916, p 0,36) to nurse intention to leave.

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