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Fandevi Maitri
Universitas Bunda Mulia, Jakarta
Computer Science & IT

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Pengembangan Aplikasi E-Booking Konser K-Pop Berbasis QRIS dengan Pendekatan User-Centered Design untuk Optimalisasi Pengalaman dan Efisiensi Transaksi Ozmar Azhari; Putry Wahyu Setyaningsih; Septian Eka Ady Buananta; Fandevi Maitri; Francka Sakti Lee
Bulletin of Computer Science Research Vol. 6 No. 3 (2026): April 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v6i3.981

Abstract

The increase in the number of K-Pop concerts in Indonesia drives the need for a ticket e-booking system that is not only efficient but also capable of accommodating transaction characteristics with high demand levels and optimal integration of digital payment systems. The main issue with the current e-ticketing system lies in the platform's general nature (multi-event marketplace) and the suboptimal integration of user experience with digital payment systems like QRIS. This research aims to design and develop a mobile-based K-Pop concert e-booking application integrated with QRIS and empirically test its impact on transaction efficiency and user experience. The method used is Research and Development (R&D) with a System Development Life Cycle (SDLC) Waterfall model approach, complemented by a quasi-experimental design (posttest control group design). Testing was conducted on 60 respondents divided into experimental and control groups, with variables measured including transaction time, transaction success rate, usability using the System Usability Scale (SUS), and user satisfaction. The research results show that the K-Party application is capable of effectively and integratively supporting the e-booking process. Statistical analysis shows that the use of QRIS has a significant impact on transaction efficiency and user experience, as well as contributing to business performance improvements, including a 36.2% increase in revenue and a 5-10% increase in audience numbers. Thus, the developed system is not only technically feasible but also empirically proven to add value in the context of the digital entertainment industry.
Implementasi Chatbot NgirimWA guna Optimalisasi Respons Pelanggan dan Peningkatan Kualitas Layanan Pelanggan pada UMKM Pakaian Bayi Fandevi Maitri; Claresta Antonia; Julius Sutrisno
Bulletin of Computer Science Research Vol. 6 No. 4 (2026): June 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v6i4.1123

Abstract

The rapid growth of the digital ecosystem encourages SMEs to improve customer service quality through digital communication platforms such as WhatsApp Business. However, the limited automation features available on WhatsApp Business still require customer service activities to be handled manually, especially during peak operational hours. This study aims to analyze the implementation of a knowledge-based chatbot using the NgirimWA platform to improve operational efficiency in the TISUKA baby clothing SME. The research applies a qualitative approach through observation, interviews, and literature studies. In addition, Value, Rare, Inimitable, Organization (VRIO), Strengths, Weaknesses, Opportunities, Threats (SWOT), Business Model Canvas (BMC), and Segmentation, Targeting, Positioning (STP) analyses were conducted to understand the business’s internal and external conditions before chatbot implementation. The findings indicate that the use of the NgirimWA chatbot accelerates customer communication, reduces repetitive manual responses, and improves the consistency of product information delivered to customers. The chatbot also helps business owners reduce operational workload, which previously required approximately 3–5 hours daily to respond to customer inquiries manually. Furthermore, chatbot implementation contributes to better customer service quality by providing faster, more informative, and continuously available responses outside operational hours. This study demonstrates that NgirimWA can serve as a relevant digital solution for SMEs to improve customer service efficiency and support business digital transformation.
Co-Authors Azhari, Ozmar Buananta, Septian Eka Ady Claresta Antonia Francka Sakti Lee Julius Sutrisno Setyaningsih, Putry Wahyu