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All Journal Publicness: Journal of Public Administration Studies JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Taufal Sen You
Universitas Sriwijaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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INTEGRITAS DAN ETIKA TENAGA KESEHATAN DALAM PELAYANAN PUBLIK: STUDI KASUS DI RSUD X KOTA PALEMBANG Muhammad Hafizh Syahputra; Natasya Dhea Karolin; Naiyla Atikha Syafitri; Hazirah Agustin; Shafira Amelia; Thalia Nova Fitri; Taufal Sen You; Riza Adelia Suryani
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 3 (2026): MEI
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v3i3.2276

Abstract

This study aims to analyze the application of integrity and ethics among health workers in public services at X Regional General Hospital in Palembang and to identify patients' perceptions of the quality of services provided. The study uses a qualitative approach with a case study design. Data collection was conducted through in-depth interviews with health workers and patients, which were then analyzed using thematic analysis techniques through the stages of data reduction, data presentation, and conclusion drawing. The results of the study show that integrity is understood as the harmony between values, words, and actions reflected in honesty, discipline, responsibility, transparency, and a focus on patient safety. Professional ethics are applied through compliance with professional standards, codes of ethics, and SOPs, as well as fair service without discrimination. Patients assessed that medical services were good in terms of attitude, communication, empathy, and speed of treatment. Obstacles were still found in the BPJS administrative process, which was considered more complex and time-consuming. Analysis based on public service theory and the SERVQUAL model shows that the dimensions of responsiveness, assurance, and empathy have been well fulfilled, while the aspects of reliability and tangibles in the administrative system still need to be improved. Strengthening a culture of integrity, improving the administrative system, and enhancing service coordination are important factors in improving the quality of public services and patient satisfaction
Analisis Alternatif Kebijakan Pengembangan Ekowisata Desa Pinang Banjar Berbasis Sinergi antar Stakeholder Aisyah Berliana Safitri; Junaidi Junaidi; Intan Dwi Permata Sari; Syarifah Aini; Radia Keril; Taufal Sen You
PUBLICNESS: Journal of Public Administration Studies Vol. 5 No. 1 (2026): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v5i1.338

Abstract

This study aims to analyze policy alternatives for the development of ecotourism in Pinang Banjar Village, Gelumbang District, Muara Enim Regency, by emphasizing the importance of stakeholder synergy as the foundation for policy implementation. The research focuses on identifying key problems and formulating the most feasible and implementable policy alternatives, particularly in addressing infrastructure limitations and the condition of policy vacuum, defined as the absence of specific policies at the regency level and the lack of integration of ecotourism development into regional planning documents such as the RPJMD and RIPPARD. This study employs a comprehensive policy analysis approach using the Patton and Sawicki model. Data were collected through observation, interviews, and documentation involving three key informants, namely local ecotourism managers. The analysis was conducted based on the criteria of effectiveness, efficiency, equity, political feasibility, and administrative sustainability. The findings indicate that weak stakeholder synergy is the primary factor hindering ecotourism development. This condition affects limited budget support, the absence of formal management institutions, low community capacity, and the lack of integration of ecotourism into regional development planning. These findings suggest that partial policy alternatives are insufficiently effective. Therefore, the most feasible policy alternative is an integrative approach that combines strengthening basic infrastructure, community empowerment through the establishment of Tourism Awareness Groups (Pokdarwis), enhancement of digital promotion, and integration of regional policies with improved stakeholder synergy. This recommendation is expected to serve as a reference for promoting inclusive and sustainable ecotourism development.
Co-Authors Aisyah Berliana Safitri Hazirah Agustin Intan Dwi Permata Sari Junaidi Junaidi Muhammad Hafizh Syahputra Naiyla Atikha Syafitri Natasya Dhea Karolin Radia Keril Riza Adelia Suryani Shafira Amelia Syarifah Aini Thalia Nova Fitri