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All Journal TRJ (Tourism Research Journal) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Riani Prihatini Ishak
Sekolah Tinggi Pariwisata Bogor, Indonesia
Humanities Economics, Econometrics & Finance Environmental Science

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The Influence of Product Quality and Price on Consumer Satisfaction at Lotus Restaurant Grand Savero Hotel Bogor Riani Prihatini Ishak; Irhamna Sabilla; Nicko Gana Saputra; Sarah Aqilah Azmadi
Jurnal Penelitian Pariwisata Vol 10 No 1 (2026): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v10i1.312

Abstract

This study addresses the challenge of understanding factors influencing consumer satisfaction in the hospitality industry, focusing on product quality and price at Lotus Restaurant, Grand Savero Hotel Bogor. The research aims to determine the individual and combined effects of these variables on customer satisfaction. Employing a quantitative methodology, data were collected from 100 respondents and analyzed using multiple linear regression. The findings reveal that product quality significantly impacts consumer satisfaction, while price does not show a significant individual effect. However, when examined simultaneously, both product quality and price demonstrate a significant influence on consumer satisfaction. The coefficient of determination (R²) indicates that these two factors account for 58.2% of the variance in customer satisfaction. The study concludes that while product quality is a crucial determinant of consumer satisfaction, while pricing strategies may require reassessment. The insignificance of price suggests that customers prioritize perceived product quality over cost considerations in a hotel dining context. The combined effect of both variables suggests a complex interplay in shaping customer experiences. These insights can guide the restaurant management focusing on maintaining consistent product quality while adjusting pricing strategies to better reflect customer value perceptions. Keywords: product quality, price, consumer satisfaction
THE INFLUENCE OF ORGANIZATIONAL COMMUNICATION ON EMPLOYEE ENGAGEMENT Riani Prihatini Ishak; Made Ayu Anggreni; Dhiraj Kelly Sawlani
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 2 No. 9 (2025): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Publisher : CV. Adiba Aisha Amira

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Abstract

This study aims to examine the influence of organizational communication on employe engagement thru a literature review approach. Employe engagement has become one of the important factors in improving organizational performance because it is related to the emotional, cognitive, and behavioral involvement of employes with their work and the organization. Organizational communication serves as the main tool in building trust, transparency, and effective working relationships between leaders and employes. The research method used is a literature review by analyzing various reputable national and international journal articles relevant to the research topic. Data analysis was conducted using a thematic analysis approach and literature synthesis to identify patterns of relationships between organizational communication and employe engagement. The study results show that organizational communication has a significant impact on employe engagement thru several key mechanisms, namely increased job satisfaction, communicative leadership, and the creation of a positive communication environment. Open, transparent, and two-way communication has proven to enhance employes' sense of appreciation, trust, and work motivation. Additionally, the quality of internal communication, which includes clarity of task information, feedback provision, and supportive communication, becomes an important determinant in building employe engagement. Theoretically, this research reinforces the role of organizational communication from the perspective of organizational behavior and human resource management. Practically, the research findings provide implications for organizations to develop effective internal communication strategies to sustainably enhance employe engagement.
Co-Authors Dhiraj Kelly Sawlani Irhamna Sabilla Made Ayu Anggreni Nicko Gana Saputra Sarah Aqilah Azmadi