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Agus Surya Dharma
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI UPT PUSKESMAS PASAR SABTU KECAMATAN SUNGAI TABUKAN KABUPATEN HULU SUNGAI UTARA Muhammad Ridha; Agus Surya Dharma; Reno Affrian
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 1 No. 1 (2024): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v1.i1.463

Abstract

Permasalahan adalah kelemahan petugas pemberi pelayanan, Kurang lengkapnya obat-obatan yang ada serta kualitas pelayanan yang diberikan belum maksimal. Metode Penelitian ini menggunakan pendekatan kuantitatif yang berfokus pada pengaruh kualitas pelayanan terhadap kepuasan pasien.. Hasil dari penelitian  terdapat pengaruh kualitas pelayanan terhadap kepuasan pasien. Hal ini dibuktikan dengan hasil uji hipotesi menggunakan uji regresi linear sederhana dan uji partial (t). Hasil perhitungan koefisien regresi menghasilkan nilai Y = ,813 + 0,38 atau Y = 0,38 + ,813, yang berarti setiap satu kenaikan dari kualitas maka berpengaruh sebesar 0,38 kepada kualitas pelayanan, sehingga dapat disimpulkan terdapat pengaruh varibel kualitas pelayanan (X) terhadap variabel kepuasan masyarakat (Y). Sedangkan dari hasil perhitungan uji partial (t) yaitu t hitung sebesar 8.534 dibandingkan dengan t tabel 1.988 dengan taraf signifikan 5% ini berarti bahwa t hitung lebih besar pada t tabel H1 diterima dan H0 ditolak, H1 atau hipotesis alternatif berbunyi” ada pengaruh kualitas pelayanan terhadap kepuasan pasien di UPT. Puskesmas Pasar Sabtu Kecamatan Sungai Tabukan Kabupaten Hulu Sungai Utara yang cukup kuat. Disarankan kepada Kepala UPT.Puskesmas Pasar Sabtu untuk lebih meningkatkan pengawasan untuk pegawai dengan cara pengawasan yang efektif dari pimpinan maka semangat kerja akan timbul.
KUALITAS PELAYANAN PEMBUATAN SERTIFIKAT TANAH PADA KANTOR PERTANAHAN KABUPATEN HULU SUNGAI TENGAH Nidaan Khavea; Agus Surya Dharma; Reno Affrian
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 1 No. 1 (2024): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v1.i1.464

Abstract

Kantor Pertanahan Kabupaten Hulu Sungai Tengah masih belum memberikan pelayanan Pembuatan Sertifikat Tanah yang memuaskan karena kurangnya disiplin kerja dan keluhan Masyarakat terhadap kecepatan pelayanan. Fasilitas yang terbatas juga menyebabkan ketidakpuasan Masyarakat. Tujuan penelitian ini adalah mempelajari kualitas pelayanan dan faktor-faktor yang mempengaruhinya serta upaya perbaikan di Kantor Pertanahan Kabupaten Hulu Sungai Tengah. Penelitian menggunakan pendekatan Kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Data dianalisis dengan reduksi data, penyajian data, dan verifikasi data. Hasil penelitian menunjukkan bahwa kualitas pelayanan Pembuatan Sertifikat Tanah di Kantor Pertanahan Kabupaten Hulu Sungai Tengah sudah cukup baik. Namun, terdapat beberapa indikator yang perlu diperbaiki, seperti penampilan pegawai, kenyamanan tempat pelayanan, penggunaan alat bantu, kecepatan pelayanan, dan kesopanan pegawai. Untuk meningkatkan kualitas pelayanan, disarankan kepada Kepala Kantor untuk menambah fasilitas, meningkatkan disiplin pegawai, dan meningkatkan kompetensi mereka. Selain itu, Masyarakat juga harus memahami dan mengikuti prosedur pelayanan yang ada di Kantor Pertanahan Kabupaten Hulu Sungai Tengah.
THE INFLUENCE OF SERVICE QUALITY ON PUBLIC SATISFACTION AT THE AMUNTAI SELATAN SUB-DISTRICT OFFICE, HULU SUNGAI UTARA REGENCY. Fatimah Fatimah; Jumaidi Jumaidi; Agus Surya Dharma
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1697

Abstract

Services at the Amuntai Selatan District Office, Hulu Sungai Utara Regency are still faced with a number of obstacles, such as the uncertainty of service completion time, employee capabilities that are not fully in line with their duties and functions, and the low level of public satisfaction. Based on these conditions, this study was conducted to analyze the effect of service quality on public satisfaction. This study uses a quantitative approach with data collection techniques in the form of questionnaires, observation, and documentation. Based on calculations with the Slovin formula, the number of samples used was 56 respondents. Data processing and analysis were carried out through several stages, including validity tests, reliability tests, classical assumption tests, simple linear regression analysis, t-tests as hypothesis tests, and coefficient of determination tests, with the help of the IBM SPSS version 25 application. The results of the study prove that service quality has a significant influence on public satisfaction at the Amuntai Selatan District Office, Hulu Sungai Utara Regency. This is indicated by the regression equation Y = 4.923 + 0.678X, which means that every increase in service quality will increase public satisfaction by 0.678 or 68%. The calculated t-value of 12.422 is greater than the t-table value of 1.674 with a significance level of 0.000 (<0.05), so the alternative hypothesis is accepted. In addition, a correlation coefficient of 0.861 and a determination coefficient of 74% were obtained, indicating that the influence of service quality on public satisfaction is classified as very strong
IMPLEMENTATION OF REGENT REGULATION NUMBER 74 OF 2018 ON POLICIES AND STRATEGIES FOR THE MANAGEMENT OF HOUSEHOLD WASTE AND HOUSEHOLD-LIKE WASTE IN JUMBA VILLAGE, AMUNTAI SELATAN DISTRICT, HULU SUNGAI UTARA REGENCY supiatunnisa supiatunnisa; Agus Surya Dharma; Anna Maryati
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1702

Abstract

Household waste management is a critical environmental issue due to its direct impact on public health, cleanliness, and quality of life. In Jumba Village, South Amuntai District, Hulu Sungai Utara Regency, the implementation of Regent Regulation Number 74 of 2018 concerning Waste Management Policy and Strategy has not been optimally carried out. This study aims to analyze the implementation of the regulation and identify supporting and inhibiting factors at the village level. This research employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving 13 informants selected using purposive sampling. Data analysis was conducted through credibility testing, including prolonged engagement, triangulation, and member checking. The results indicate that the implementation of waste management policy has not been effective. This is reflected in the low level of community participation and compliance in waste sorting, weak coordination among stakeholders, limited resources, and inadequate policy socialization. Supporting factors include the role of community leaders and the availability of waste collection officers, while inhibiting factors consist of low public awareness and budget constraints. This study concludes that strengthening coordination, improving policy socialization, and enhancing community participation are essential to improving the effectiveness of household waste management policy implementation at the village level.
THE EFFECTIVENESS OF ZAKAT, INFAQ, AND SADAQAH (ZIS) COLLECTION AT BAZNAS HULU SUNGAI TENGAH REGENCY AMONG REGIONAL WORK UNITS (SKPD) Anna Maryati; Agus Surya Dharma; Nur Mahbubah
Journal of Development Administrations Thinking Understand: Public and Business Administration (DATU) Vol. 2 No. 2 (2026): Journal of Development Administrations Thinking Understand: Public and Business
Publisher : PPPM STIA Amuntai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36658/datu.v2.i2.1703

Abstract

This study evaluates the performance of the Hulu Sungai Tengah Regency BAZNAS (National Zakat Agency) in collecting ZIS funds within the Regional Work Units (SKPD), which is driven by the phenomenon of minimal zakat realization from civil servants (ASN) and weak regulatory synergy with the local government. Using descriptive qualitative methods through purposive sampling of leaders, staff, and ASN, this study reveals that although the digitalization strategy and the "jemput zakat" program have shown quite good results, these achievements have not yet reached their maximum potential. The main obstacles identified are the lack of comprehensive socialization, the suboptimal role of the UPZ (Zero-Zone Unit), and the absence of a formal legal framework mandating ZIS deductions for government employees. As a strategic solution, the researcher recommends strengthening operational budget management and urging the Regional Government to immediately issue official regulations or circulars to bind ASN commitments. With a strong legal basis and increased spiritual awareness, it is hoped that zakat potential within the government can be mapped and collected more efficiently and accountably.
Co-Authors Anna Maryati Fatimah Fatimah Jumaidi Jumaidi Muhammad Ridha Nidaan Khavea Nur Mahbubah Reno Affrian supiatunnisa supiatunnisa