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All Journal Logistic and Operation Management Research People and Behavior Analysis (PBA)
Jesus Briones
Southern Luzon State University
Decision Sciences, Operations Research & Management Social Sciences

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Work Overload and Its Impact on Staff Retention Among Non-Teaching Personnel of Public Elementary Schools in the Philippines Maricar Q Baes; Rose Lyn C Dinglasan; Niña Faye A Patal; Christine Rellama; Jesus Briones; Joanna Paula E Verano
People and Behavior Analysis Vol. 3 No. 1 (2025): January - April Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/pba.v3i1.3030

Abstract

Effective staff retention strategies are essential in the workplace to address employee turnover, improve work-life balance, and promote employee commitment to the organization. This study examined the impact of work overload on staff retention in public elementary schools in the Philippines, focusing on 148 non-teaching personnel. Employing a descriptive-quantitative research design, data were gathered through a researcher-structured questionnaire formatted in Google Forms and distribution was made online via the personal email addresses of non-teaching personnel. The data were analyzed using frequency, percentage, weighted mean, standard deviation, and Pearson correlation coefficient as statistical tools. The findings revealed that work overload is prevalent, with task demands, time pressure, and role ambiguity identified as critical stressors. However, despite the workload experienced by the non-teaching personnel they are still committed to stay with the organization. Time pressure, work hours, and role ambiguity showed significant correlations with job satisfaction and organizational commitment, while resource availability and task demand exhibited no direct influence on staff retention. These findings suggest that external factors and personal resilience may mitigate the impact of work overload. Based on the findings of the study, a strategy roadmap for improving staff retention is proposed. This study is essential for an organization seeking to improve staff retention and the long-term success created through workload distribution and clarifying roles in the workplace.
Stakeholder Satisfaction Level in the Delivery of Services of a Fish Port Complex in the Philippines Jesus Briones; Rogelio P Danganan; Lloyd M Macalalad; Marlon T Crodua; Arman Glen M Bautista; Joanna Paula E Verano
Logistic and Operation Management Research (LOMR) Vol. 4 No. 2 (2025): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v4i2.3055

Abstract

Fish port complexes play a crucial role in the post-harvest fisheries sector, serving as central hubs for landing, processing, and distributing fish products. This study assessed stakeholder satisfaction with service delivery at a fish port complex in the Philippines, focusing on 325 stakeholders (fish brokers, buyers, and ice dealers/ crushers). Employing a mixed-methods approach, combining both quantitative and qualitative research designs, data were collected through an adapted questionnaire administered face-to-face with respondents, along with semi-structured interviews to capture in-depth qualitative insights. The quantitative data were analyzed using frequency, percentage, weighted mean, and Pearson correlation coefficient. Thematic analysis was employed to analyze the qualitative responses, identifying key themes and recurring patterns within the data. The findings revealed that stakeholders were satisfied with the services delivered at the fish port complex in terms of billing, payment, accreditation and renewal of permits, as well as the issuance of permits to conduct business. Furthermore, perceptions of respondents in the four service areas showed no significant differences across demographic profile, indicating that improvements in these areas would likely benefit all stakeholders. However, challenges including billing and payment issues, bureaucratic delays, slow processing, and complex permit processes have negatively impacted satisfaction of the fish brokers. Based on these findings, the study proposed strategies to enhance the service quality of the fish port complex. These improvements are also deem essential for other fish port complexes aiming to enhance its operational efficiency, build stakeholder trust, and ensure the sustainable development of the fisheries sector.
Co-Authors Arman Glen M Bautista Christine Rellama Joanna Paula E Verano Lloyd M Macalalad Maricar Q Baes Marlon T Crodua Niña Faye A Patal Rogelio P Danganan Rose Lyn C Dinglasan