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All Journal International Journal of Entrepreneurship, Business, and Creative Economy Journal of Governance Risk Management Compliance and Sustainability Logistic and Operation Management Research People and Behavior Analysis (PBA)
Joanna Paula E Verano
Southern Luzon State University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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 1 
Work Overload and Its Impact on Staff Retention Among Non-Teaching Personnel of Public Elementary Schools in the Philippines Maricar Q Baes; Rose Lyn C Dinglasan; Niña Faye A Patal; Christine Rellama; Jesus Briones; Joanna Paula E Verano
People and Behavior Analysis Vol. 3 No. 1 (2025): January - April Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/pba.v3i1.3030

Abstract

Effective staff retention strategies are essential in the workplace to address employee turnover, improve work-life balance, and promote employee commitment to the organization. This study examined the impact of work overload on staff retention in public elementary schools in the Philippines, focusing on 148 non-teaching personnel. Employing a descriptive-quantitative research design, data were gathered through a researcher-structured questionnaire formatted in Google Forms and distribution was made online via the personal email addresses of non-teaching personnel. The data were analyzed using frequency, percentage, weighted mean, standard deviation, and Pearson correlation coefficient as statistical tools. The findings revealed that work overload is prevalent, with task demands, time pressure, and role ambiguity identified as critical stressors. However, despite the workload experienced by the non-teaching personnel they are still committed to stay with the organization. Time pressure, work hours, and role ambiguity showed significant correlations with job satisfaction and organizational commitment, while resource availability and task demand exhibited no direct influence on staff retention. These findings suggest that external factors and personal resilience may mitigate the impact of work overload. Based on the findings of the study, a strategy roadmap for improving staff retention is proposed. This study is essential for an organization seeking to improve staff retention and the long-term success created through workload distribution and clarifying roles in the workplace.
Management System Adoption: Its Effect on Employee Satisfaction and Productivity in a Local Drugstore in the Philippines Czedrick Faller; Khyla Marie M Gamil; Joel B Casungcad; Mary Rhanessa Edar; Franz Aries N Ilao; Jesus P Briones; Joanna Paula E Verano
People and Behavior Analysis Vol. 3 No. 2 (2025): September
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/pba.v3i2.3317

Abstract

The effective implementation of a relevant structured management system is considered beneficial to organizations across various industry sectors, promotingpositive institutional and employee outcomes. This study examined the impact of implementing a management system on employee satisfaction and productivity in a local drugstore in the Philippines. Data were gathered from 197 employees using a researcher-structured questionnaire. They employed a descriptive-correlational quantitative research design with frequency and percentage distribution, weighted mean, and t-test as tools used in data analysis. Findings showed that prior to adopting the management system, employee satisfaction with job content and clarity, role clarity, and compensation and benefits were considered acceptable; however, employees expressed dissatisfaction with their career growth and development. After implementation, satisfaction levels increased significantly increased across all dimensions. Productivity also improved, particularly in quality of work, teamwork, and feedback mechanisms, although time management and absenteeism still presented minor areas for improvement. Statistical analysis confirmed significant gains in satisfaction across all dimensions following adoption. From a managerial perspective, the study underscored the importance of structured management systems in fostering organizational effectiveness. Theoretically, it contributed to the discourse on the importance of structured frameworks in the Philippine business setting. However, the single-industry focus limits the generalizability of the findings, and future research should consider diverse sectors and longitudinal designs to assess long-term effects.
Impact of Balanced Scorecard Implementation to Employee Well-Being: Evidence from a Manufacturing Company in Vietnam Edsel A Patal; Nguyễn Sinh Công; Trịnh Huy Ngọc; Jesus P Briones; Joanna Paula E Verano
International Journal of Entrepreneurship, Business, and Creative Economy Vol. 5 No. 2 (2025): July
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijebce.v5i2.3351

Abstract

Well-being of employees is important in order to provide prompt and committed production of high-quality products and services in manufacturing industries. This study investigated the relationship between balanced scorecard (BSC) implementation and employee well-being (EWB) in a manufacturing company in Vietnam. Recognizing the importance of both BSC as a strategic tool and EWB as a driver of organizational success, the researchers aimed to address the limited research directly evaluating the impact of BSC implementation on the wide range of EWB dimensions. Using a quantitative-descriptive research method, data were collected from 350 employees from a manufacturing company in Vietnam through a self-structured questionnaire formatted in HMIS scientific survey software form and distributed via electronic mail and messenger. The data were analyzed using frequency, percentage, weighted mean, and simple linear regression. The findings revealed a high level of BSC implementation and a correspondingly high level of EWB within the studied company. The findings revealed a significant positive relationship between all dimensions of BSC and the key dimensions of EWB. The study concluded that BSC implementation positively influences EWB by providing a clearer understanding of organizational strategy, increasing employees' sense of purpose, and aligning individual efforts with strategic goals. The study also proposed guidelines for BSC implementation to further enhance EWB. The study offers managers useful, evidence-based recommendation on how the use BSC can improve and maintain EWB for mutual gain of both the organization and employees.
Stakeholder Satisfaction Level in the Delivery of Services of a Fish Port Complex in the Philippines Jesus Briones; Rogelio P Danganan; Lloyd M Macalalad; Marlon T Crodua; Arman Glen M Bautista; Joanna Paula E Verano
Logistic and Operation Management Research (LOMR) Vol. 4 No. 2 (2025): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v4i2.3055

Abstract

Fish port complexes play a crucial role in the post-harvest fisheries sector, serving as central hubs for landing, processing, and distributing fish products. This study assessed stakeholder satisfaction with service delivery at a fish port complex in the Philippines, focusing on 325 stakeholders (fish brokers, buyers, and ice dealers/ crushers). Employing a mixed-methods approach, combining both quantitative and qualitative research designs, data were collected through an adapted questionnaire administered face-to-face with respondents, along with semi-structured interviews to capture in-depth qualitative insights. The quantitative data were analyzed using frequency, percentage, weighted mean, and Pearson correlation coefficient. Thematic analysis was employed to analyze the qualitative responses, identifying key themes and recurring patterns within the data. The findings revealed that stakeholders were satisfied with the services delivered at the fish port complex in terms of billing, payment, accreditation and renewal of permits, as well as the issuance of permits to conduct business. Furthermore, perceptions of respondents in the four service areas showed no significant differences across demographic profile, indicating that improvements in these areas would likely benefit all stakeholders. However, challenges including billing and payment issues, bureaucratic delays, slow processing, and complex permit processes have negatively impacted satisfaction of the fish brokers. Based on these findings, the study proposed strategies to enhance the service quality of the fish port complex. These improvements are also deem essential for other fish port complexes aiming to enhance its operational efficiency, build stakeholder trust, and ensure the sustainable development of the fisheries sector.
Impact of Minimum Wage Policy on Job Satisfaction and Productivity in the Philippine Hospitality Sector Jesus Briones; Charlve C Ortiz; Ivan P Lipit; Donabel F Montalbo; Maribel V Villaverde; Jonnette B Villamayor; Joanna Paula E Verano
Journal of Governance Risk Management Compliance and Sustainability Vol. 5 No. 2 (2025): October Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v5i2.3045

Abstract

Increasing the minimum wage primarily aims to reduce poverty, combat social inequality, boost employee productivity and improve the overall economic condition. This research aimed to understand the impact of minimum wage policy on employee job satisfaction and productivity in the Philippine hospitality sector. Using a quantitative descriptive research approach, the data were gathered from the 43 minimum wage earners performing various roles in a select hotel and resort in the Philippines. These respondents are a subpopulation of the 77 total employees in the company who have experienced the wage increase in September 2024. Using a researcher-structured questionnaire, responses were collected through a combination of face-to-face onsite surveys and Google Forms. Statistical tests such as frequency, percentage, weighted mean, and ANOVA were employed in the data analysis. The findings revealed that the minimum wage increases positively influenced employees’ job satisfaction and productivity with agreement across all areas. While the study confirmed the overall positive impact of the wage increase to the employees, most demographic factors were found not to affect their job satisfaction or productivity levels. Among demographic variables, educational attainment emerged as the only factor significantly influencing job satisfaction. Based on the findings, the researchers proposed a strategy roadmap to enhance the employees’ job satisfaction and productivity. This study can serve as reference for stakeholders in the hospitality sector, including human resource managers of hotels, resorts, and similar establishments who are seeking to improve employee satisfaction and drive overall productivity of the tourism industry.
Co-Authors Arman Glen M Bautista Charlve C Ortiz Christine Rellama Czedrick Faller Donabel F Montalbo Edsel A Patal Franz Aries N Ilao Ivan P Lipit Jesus Briones Jesus Briones Jesus P Briones Jesus P Briones Joel B Casungcad Jonnette B Villamayor Khyla Marie M Gamil Lloyd M Macalalad Maribel V Villaverde Maricar Q Baes Marlon T Crodua Mary Rhanessa Edar Nguyễn Sinh Công Niña Faye A Patal Rogelio P Danganan Rose Lyn C Dinglasan Trịnh Huy Ngọc