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All Journal Performance JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI
Telma Anis Safitri
Universitas Jenderal Soedirman
Economics, Econometrics & Finance Education

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Integrated FMEA and FTA Approaches for Quality Control in False Eyelash Manufacturing Telma Anis Safitri; Devanda Diar Ananditya; Katon Muhammad; Joni Prayogi
Jurnal Akuntansi, Manajemen dan Ekonomi Vol 27 No 2 (2025): July-December 2025
Publisher : Faculty of Economics and Business, Jenderal Soedirman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jame.2025.27.2.16872

Abstract

The synthetic eyelash manufacturing industry in Indonesia, particularly PT Hyup Sung Indonesia (HSI) in Purbalingga, faces ongoing challenges in maintaining product quality due to a high incidence of defects. This study aims to analyze and mitigate production-related risks through the application of Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA). FMEA is utilized to systematically identify potential failure modes and prioritize improvement efforts based on the Risk Priority Number (RPN), while FTA is employed to trace the root causes of critical failures in a hierarchical structure. The FMEA results identified three major failure modes with the highest RPN values: knot misalignment during opening (RPN 150), insufficient application of adhesive (RPN 140), and curling of the knot during opening (RPN 140). FTA revealed that these issues primarily arise from equipment-related factors, operator handling methods, and inconsistencies in the oven-setting process. Based on these findings, several corrective actions are proposed, including the replacement of production tools (racks and brushes), installation of automatic timers, standardization of operating procedures, and operator training programs. The implementation of these measures is expected to reduce the risk of production failures and enhance the overall quality of synthetic eyelash products
Evaluating Technopark Service Quality Using The Carter Model And Importance-Performance Analysis (IPA) Telma Anis Safitri; Katon Muhammad; Zakiyyan Zain Alkaf
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 33 No 1 (2026): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2026.33.1.19090

Abstract

Technoparks play a pivotal role in fostering regional innovation; however, many in Indonesia face significant challenges, including underutilized facilities and inconsistent service quality, which constrain their overall effectiveness. This study aims to evaluate and enhance the service quality of Technoparks in Java—specifically in Solo, Bandung, and Pekalongan—by implementing the CARTER model, which assesses six dimensions: Compliance, Assurance, Reliability, Tangibles, Empathy, and Responsiveness. A quantitative approach was employed, integrating the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA), further enriched by spatial mapping. The findings reveal varying levels of visitor satisfaction across the locations. Pekalongan Technopark achieved the highest CSI score of 87.41% ("Excellent"), followed by Bandung Technopark at 83.77% ("Good") and Solo Technopark at 82.05% ("Good"). The IPA results highlight that the Empathy and Responsiveness dimensions require significant improvement, particularly at Solo Technopark. Consequently, this study recommends strategic interventions focused on service development tailored to visitor needs, the optimization of underutilized facilities, and the enhancement of human resource quality. These findings serve as a strategic reference for Technopark management to bolster competitiveness and contribute to the sustainable development of local innovation and economic ecosystems.
Co-Authors Devanda Diar Ananditya Joni Prayogi Muhammad, Katon Zakiyyan Zain Alkaf