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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) JIHAD : Jurnal Ilmu Hukum dan Administrasi
Rifka S. Akibu
Universitas Muhammadiyah Gorontalo
Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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EFEKTIVITAS APLIKASI JAMINAN KESEHATAN NASIONAL (JKN) Mobile DALAM MENINGKATKAN PELAYANAN PUBLIK DI RUMAH SAKIT UMUM DAERAH PROF. DR. H. ALOEI SABOE KOTA GORONTALO Jashinda Liskarina Kadir; Nuzlan Botutihe; Rifka S. Akibu; Robin Pakudu
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 No. 2, Juni 2026 Release
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.12679

Abstract

This study, titled “The Effectiveness of the National Health Insurance (JKN) Mobile Application in Improving Public Services at RSUD Prof. Dr. H. Aloei Saboe, Gorontalo City,” aims to analyze the effectiveness of the JKN Mobile application in enhancing public service quality in the healthcare sector. The research uses a descriptive qualitative approach with data collection methods including observation, interviews, and documentation. The findings show that the implementation of the JKN Mobile application has been effective and has positively contributed to improving public services, particularly in terms of easier access to services, time efficiency, and greater transparency in healthcare delivery. The application also reflects the principles of public service oriented toward citizens in line with the New Public Service perspective. Although there are challenges such as differences in digital literacy among users and occasional technical issues, these do not significantly reduce the overall effectiveness of the service. Instead, they are considered part of the ongoing process of improving the digital system. Overall, the JKN Mobile application has strong potential to be further developed with continuous support from the hospital and BPJS Kesehatan to ensure more optimal and sustainable healthcare services.
Regent Regulation Number 61 of 2019 concerning the Civil Servant Information System within the Regional Secretariat of Gorontalo Regency Elisia Feronika Kemur; Robin Pakudu; Umar Sako Baderan; Rifka S. Akibu
JIHAD : Jurnal Ilmu Hukum dan Administrasi Vol. 8 No. 2 (2026): JIHAD : Jurnal Ilmu Hukum dan Administrasi
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jihad.v8i2.10563

Abstract

This study aims to describe the Implementation of Regent Regulation Number 61 of 2019 Concerning Civil Servant Information System in the Regional Secretariat of Gorontalo Regency. The research method uses a qualitative approach with data collection through observation, interviews and documentation. The results of the study indicate that the Implementation of Regent Regulation Number 61 of 2019 Concerning Civil Servant Information System in the Regional Secretariat of Gorontalo Regency has been implemented well, this can be seen from the communication process through socialization activities about the Civil Servant Information System which are intensively carried out and supported by quite potential human resources, namely the average education level of employees who are bachelors (S1) and have a lot of work experience as seen from the length of service of employees and have been rotated in several fields of work. In addition, the results of the researcher's observations show that there are indeed some employees who are less disciplined and do not have a good work attitude, but when compared to the total number of employees, there are still more employees who have good attitudes and discipline time than some employees who are less disciplined.
The Dialectics of Political and Administrative Rationality in the Deliberative Process of Village Development Planning Franky Djafar; Rifka S. Akibu
Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara) Vol. 13 No. 1 (2025): Edisi Maret 2025
Publisher : Asosiasi Ilmuwan Administrasi Negara (AsIAN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47828/jianaasian.v13i1.338

Abstract

This study analyzes the dialectic between political and administrative rationality in the deliberative development planning process in Pentadio Timur Village, Gorontalo Regency. The village planning process is often in tension between political interests (the aspirations of residents and local elites) and administrative rationality (rules, data, and technocratic procedures). Using a qualitative approach and case study method, this study explores the dynamics of the Village Development Planning Meeting (Musrenbangdes) as a deliberation space between political and administrative actors. The results show that political rationality plays a crucial role in maintaining the social legitimacy of village government, while administrative rationality ensures program efficiency, accountability, and sustainability. When both are able to interact collaboratively, the deliberative process produces planning that is inclusive and adaptive to community needs. However, the imbalance between these two rationalities remains a challenge, primarily due to the limited technical capacity of the apparatus and the influence of electoral interests.
Co-Authors Elisia Feronika Kemur Jashinda Liskarina Kadir Nuzlan Botutihe Robin Pakudu Umar Sako, Umar