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All Journal AKADEMIKA Didaktik : Jurnal Ilmiah PGSD STKIP Subang JIHAD : Jurnal Ilmu Hukum dan Administrasi
Robin Pakudu
Universitas Muhammadiyah Gorontalo
Education Law, Crime, Criminology & Criminal Justice

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EFEKTIVITAS APLIKASI JAMINAN KESEHATAN NASIONAL (JKN) Mobile DALAM MENINGKATKAN PELAYANAN PUBLIK DI RUMAH SAKIT UMUM DAERAH PROF. DR. H. ALOEI SABOE KOTA GORONTALO Jashinda Liskarina Kadir; Nuzlan Botutihe; Rifka S. Akibu; Robin Pakudu
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 No. 2, Juni 2026 Release
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.12679

Abstract

This study, titled “The Effectiveness of the National Health Insurance (JKN) Mobile Application in Improving Public Services at RSUD Prof. Dr. H. Aloei Saboe, Gorontalo City,” aims to analyze the effectiveness of the JKN Mobile application in enhancing public service quality in the healthcare sector. The research uses a descriptive qualitative approach with data collection methods including observation, interviews, and documentation. The findings show that the implementation of the JKN Mobile application has been effective and has positively contributed to improving public services, particularly in terms of easier access to services, time efficiency, and greater transparency in healthcare delivery. The application also reflects the principles of public service oriented toward citizens in line with the New Public Service perspective. Although there are challenges such as differences in digital literacy among users and occasional technical issues, these do not significantly reduce the overall effectiveness of the service. Instead, they are considered part of the ongoing process of improving the digital system. Overall, the JKN Mobile application has strong potential to be further developed with continuous support from the hospital and BPJS Kesehatan to ensure more optimal and sustainable healthcare services.
Regent Regulation Number 61 of 2019 concerning the Civil Servant Information System within the Regional Secretariat of Gorontalo Regency Elisia Feronika Kemur; Robin Pakudu; Umar Sako Baderan; Rifka S. Akibu
JIHAD : Jurnal Ilmu Hukum dan Administrasi Vol. 8 No. 2 (2026): JIHAD : Jurnal Ilmu Hukum dan Administrasi
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jihad.v8i2.10563

Abstract

This study aims to describe the Implementation of Regent Regulation Number 61 of 2019 Concerning Civil Servant Information System in the Regional Secretariat of Gorontalo Regency. The research method uses a qualitative approach with data collection through observation, interviews and documentation. The results of the study indicate that the Implementation of Regent Regulation Number 61 of 2019 Concerning Civil Servant Information System in the Regional Secretariat of Gorontalo Regency has been implemented well, this can be seen from the communication process through socialization activities about the Civil Servant Information System which are intensively carried out and supported by quite potential human resources, namely the average education level of employees who are bachelors (S1) and have a lot of work experience as seen from the length of service of employees and have been rotated in several fields of work. In addition, the results of the researcher's observations show that there are indeed some employees who are less disciplined and do not have a good work attitude, but when compared to the total number of employees, there are still more employees who have good attitudes and discipline time than some employees who are less disciplined.
KINERJA PEGAWAI PADA BAGIAN ADMINISTRASI DI SEKRETARIAT DEWAN PERWAKILAN RAKYAT DAERAH (DPRD) KABUPATEN GORONTALO Umar Sako Baderan; Robin Pakudu; Darwin Ismail
Akademika : Jurnal Ilmiah Media Publikasi Ilmu Pengetahuan dan Teknologi Vol 11, No 1 (2022): April 2022
Publisher : LPPM Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/akademika.v11i1.5460

Abstract

This research aims to find out how far the performance of Administrative Section Employees at the Secretariat of the Regional People's Representative Council of Gorontalo Regency. The research method used is a qualitative approach with a descriptive research type. The results found that the performance of employees in the administrative section of the secretariat office had been going quite well. It can be seen there are 5 (five) indicators related to employee performance in which 3 (three) indicators are in accordance with the analysis found problems related to the employee's performance. The indicators of Quantity, Quality and Attendance are problematic indicators that reinforce the problems found at the time of observation namely 1) Low innovation and creativity of employees in carrying out work; 2) Manual mail administration system; and 3) Lack of discipline in the work of employees and not in accordance with the job desk. Furthermore, other indicators, namely reliability and ability to work together, have been good and as expected. Employees can be relied on at work and can work well together in completing the work ordered by their superiors
Co-Authors Darwin Ismail Elisia Feronika Kemur Jashinda Liskarina Kadir Nuzlan Botutihe Rifka S. Akibu Umar Sako, Umar