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All Journal Wiralodra English Journal (WEJ) Foreign Language Instruction Probe
Achmad Leofaragusta Kurniawan Komerendo
Politeknik Negeri Sriwijaya
Education Languange, Linguistic, Communication & Media Social Sciences Other

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INDONESIAN TO ENGLISH USAGE IN HOSPITALITY STAFF COMMUNICATION: A LINGUISTIC INTERFERENCE ANALYSIS Achmad Leofaragusta Kurniawan Komerendo; Ridayani Ridayani; Fadilaturrahmah Fadilaturrahmah; Marsinah Marsinah; M. Bambang Purwanto
Wiralodra English Journal Vol. 9 No. 1 (2025): Wiralodra English Journal (WEJ)
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/wej.v9i1.359

Abstract

This study aims to analyze the interference of the Indonesian language with the use of English by hotel and restaurant staff in the tourist area of Jakabaring Sport Center, Palembang. The focus of the study includes grammatical and phonological interference patterns influenced by the use of regional languages, especially the Palembang dialect, in professional communication. The results showed that interference occurred significantly, with four main points of word selection inference, phonological interference, grammatical inference, and cause of inference. The discussion identified that the leading causes of interference were the lack of formal training, the dominance of regional languages, and the lack of a work environment that supports English language practice. These findings highlight the importance of locally-based English training design to improve staff communication competencies. The study concluded that language interference can be minimized through continuous training and the integration of learning technologies, ultimately improving the service quality of the hospitality and restaurant sectors.
Can Motivation Shape Service Talk? ARCS Model to Enhance Hospitality Students’ Speaking Performance Muhammad Bambang Purwanto; Achmad Leofaragusta Kurniawan Komerendo; Herman Herman
Foreign Language Instruction Probe Vol. 5 No. 1 (2026): Teaching English as a Foreign Language
Publisher : STIT Buntet Pesantren Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54213/flip.v5i1.805

Abstract

This study aims to investigate the application of the ARCS model in improving students' speaking performance in the D3 Language and Tourism Program at the Sriwijaya State Polytechnic, Palembang. The research uses the Classroom Action Research design, which is carried out in two cycles, each including the planning, action, observation, and reflection stages. The research participants consisted of 30 second-semester students in the English for Hospitality course. The research instruments include role-play-based speaking tests, ARCS observation checklists, field notes, interviews, and speaking rubrics. The results showed that students' speaking skills before the implementation of ARCS were still in the low category, with limitations in fluency, vocabulary, and interactional competence. After implementing the ARCS model through authentic hospitality activities, there was a significant increase in student participation, confidence, and interaction quality. The average speaking score increased gradually from the initial condition to Cycle 1 and reached an optimal increase in Cycle 2, followed by a shift toward more spontaneous and communicative behavior. The study's findings also show that the components of Attention, Relevance, Confidence, and Satisfaction contribute to increased motivation to learn among students. Overall, the application of the ARCS model is effective in improving hospitality students' speaking skills and fostering more interactive, context-based learning. This study recommends the use of motivation-based learning design in vocational education to improve students' communication readiness in the world of work
Co-Authors Fadilaturrahmah Fadilaturrahmah Herman Herman M. Bambang Purwanto Marsinah Marsinah Muhammad Bambang Purwanto Ridayani Ridayani