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All Journal Advances in Management & Financial Reporting
Abdul Wahab
Institut Bisnis dan Keuangan Nitro, Makassar, Indonesia
Economics, Econometrics & Finance

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Digital Transformation and Technological Innovation in the National Banking Sector: A Grounded Theory Approach Abdul Wahab; Izaac L. D Lawalata; Faisal Fattah; Megawaty Megawaty
Advances in Management & Financial Reporting Vol. 4 No. 2 (2026): February - May
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/amfr.v4i2.643

Abstract

Purpose: This study explores the dynamics of digital transformation and technological innovation in Indonesia’s banking sector by examining how innovation is created, adopted, and interpreted within banking organizations. Research Method: A qualitative Grounded Theory approach was employed. Data were collected through in-depth interviews, non-participant observations, and document analysis at selected state-owned and Islamic banks in Makassar, Indonesia. Data were analyzed using open, axial, and selective coding, supported by constant comparison and theoretical memoing. Results and Discussion: The findings show that sustainable digital transformation is shaped by the interaction of four main elements: leadership vision, organizational culture, technological integration, and human adaptability. These elements reinforce one another in directing strategy, fostering an innovation-oriented environment, and enabling employees to adjust to digital change. From these patterns, the study formulates the substantive theory of Adaptive Organizational Synergy. Implications: This study enriches innovation and digital transformation literature by emphasizing organizational and interpretive dynamics. In practice, it provides guidance to policymakers and banking leaders on designing human-centered digital transformation strategies. Future studies are recommended to test this theory across regions, banking models, and wider digital ecosystems.
Co-Authors Faisal Fattah Izaac L. D Lawalata Megawaty Megawaty