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All Journal INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Andreas Rio Adriyanto
Telkom University, Indonesia
Religion Humanities Social Sciences

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THE REVITALIZATION OF THE POSTAL MUSEUM THROUGH INTERACTIVE DISPLAY MEDIA AND EDUCATIONAL ZONES Muhammad Khalil Gibran; Didit Widiatmoko Suwardikun; Hanif Azhar; Yanuar Rahman; Andreas Rio Adriyanto
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 3 No. 2 (2025): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Publisher : Adisam Publisher

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Abstract

This study explores the revitalization strategy of the Museum Pos Indonesia through the implementation of interactive display media and the arrangement of display zones based on visitor experience. The focus is directed toward transforming the previously conventional presentation of collections and exhibition spaces into formats that are more communicative, educational, and aligned with the needs of the digital generation. The research adopts a qualitative approach using Design Thinking (empathize, define, ideate, prototype, and test), supported by the Double Diamond framework from the UK Design Council. Data collection was conducted through observation, interviews, questionnaires, and literature review on the digitalization of educational spaces and user-centered design. The results indicate that technologies such as touchscreen displays, QR codes, and augmented reality (AR) can enhance visitor engagement and enrich the delivery of historical narratives. The reorganization of structured display zones also contributes to creating a more immersive and guided visitor experience. This study recommends the adoption of adaptive display systems that align with technological advancements and audience preferences, so that Museum Pos Indonesia may function not only as an archive but also as a dynamic and inclusive medium of cultural communication.
HALODOC APPLICATION USABILITY: A COMBINED SUS AND SEQ Chara Aulia Urrohim; Andreas Rio Adriyanto
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 3 No. 2 (2025): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Publisher : Adisam Publisher

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Abstract

This research evaluates the usability of the Halodoc application for new users through an Interaction Design-based study. Quantitative methods, specifically the System Usability Scale (SUS) and the Single Ease Question (SEQ), were employed, supplemented by qualitative observation and interviews to diagnose User Interface (UI) and User Experience (UX) problems. Quantitative results revealed significant usability issues, demonstrated by an average SEQ score of 3.2 on a 1-7 scale. The average SUS score was 52.0, which categorizes the platform as "Poor" and in the "Marginal" zone of acceptability, indicating users likely face discomfort and difficulty. These findings were reinforced by qualitative data, which pointed to design constraints such as a cluttered interface, confusing menus/icons, and critical functionality problems with the nearest location feature. The study concludes that user interaction with the Halodoc platform is currently unsatisfactory and requires substantial improvements, particularly in interface design, to resolve identified usability violations and achieve a satisfactory user experience.
Co-Authors Chara Aulia Urrohim Didit Widiatmoko Suwardikun Hanif Azhar Muhammad Khalil Gibran Yanuar Rahman