Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Letterlijk
Iyan Pebriyana
Unknown Affiliation
Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kepuasan Pengguna BPJS Kesehatan dan Perbandingannya dengan Asuransi Swasta di Kabupaten Kuningan Isnaeni Ayuningtias; Iyan Pebriyana; Maedina; Muhammad Choerul Ridwan; Nabila Safitri
Letterlijk Vol 1 No 1 (2024): Letterlijk
Publisher : Program Studi Ilmu Hukum, Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/letterlijk.v1i1.48

Abstract

The purpose of this study is to determine how much public satisfaction with public services related to BPJS Health, case study (BPJS Health Users in Kuningan Regency) It will conduct an analysis from internal and external aspects, with internal analysis including factors such as the level of new customer acquisition, customer acquisition, response to customer complaints, customer satisfaction, and customer benefits. This research uses a mixed method with quantitative and qualitative data collection techniques with a descriptive design. The results showed that there were several levels of customer satisfaction that were still below expectations, such as services in the attitude of doctors and nurses to patients. Customers still experience shortcomings in BPJS Health services, especially in terms of services provided. Keywords: Public Satisfaction, Public Services, BPJS Health
Co-Authors Isnaeni Ayuningtias Maedina Muhammad Choerul Ridwan Nabila Safitri