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p-Index From 2021 - 2026
0.23
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All Journal Indonesian Journal of Advanced Research (IJAR)
Bangun, Putri Azari Br
Unknown Affiliation
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media

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Analysis of Employee Performance in Providing Services to the Public at the Payung Subdistrict Office, Karo Regency Bangun, Putri Azari Br; Purba, Benni; Sembiring, Menanti Br
Indonesian Journal of Advanced Research Vol. 5 No. 4 (2026): April 2026
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijar.v5i4.16467

Abstract

This study was conducted at the Payung Subdistrict Office in Karo Regency to analyze employee performance in providing services to the public. Using a qualitative descriptive approach, data were collected through interviews, observations, and documentation involving the Subdistrict Head, the Secretary, employees, and members of the public. This study focused on service performance, responsiveness, and service effectiveness. Data were analyzed through a process of reduction, presentation, and conclusion. The results of the study indicate that employee performance is generally good, as assessed by timeliness, responsiveness, and friendliness. However, there are still limitations regarding the clarity of service information and administrative procedures. These findings suggest the need to improve information dissemination and service coordination to enhance overall service effectiveness.
Co-Authors Purba, Benni Sembiring, Menanti Br