Indonesian Journal of Advanced Research (IJAR)
Vol. 5 No. 4 (2026): April 2026

Analysis of Employee Performance in Providing Services to the Public at the Payung Subdistrict Office, Karo Regency

Bangun, Putri Azari Br (Unknown)
Purba, Benni (Unknown)
Sembiring, Menanti Br (Unknown)

Article Info

Publish Date
30 Apr 2026

Abstract

This study was conducted at the Payung Subdistrict Office in Karo Regency to analyze employee performance in providing services to the public. Using a qualitative descriptive approach, data were collected through interviews, observations, and documentation involving the Subdistrict Head, the Secretary, employees, and members of the public. This study focused on service performance, responsiveness, and service effectiveness. Data were analyzed through a process of reduction, presentation, and conclusion. The results of the study indicate that employee performance is generally good, as assessed by timeliness, responsiveness, and friendliness. However, there are still limitations regarding the clarity of service information and administrative procedures. These findings suggest the need to improve information dissemination and service coordination to enhance overall service effectiveness.

Copyrights © 2026




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Indonesian Journal of Advanced Research (IJAR)
Website

Abbrev

ijar

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media

Description

Indonesian Journal of Advanced Research (IJAR) is an open-access and peer-reviewed journal, published by Formosa Publisher, which is mainly intended for the dissemination of research results by researchers, academics, and practitioners in many fields of science and technology. IJAR publishes ...