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All Journal Jurnal Sosial dan Teknologi Jurnal Indonesia Sosial Sains
Kuswati, Lilik
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Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Engineering Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Analisis Sentimen Multi-Kelas Ulasan Aplikasi Satusehat Menggunakan Indobert Berbasis Transformer Kuswati, Lilik; Habsy, Bakhrudin All
Jurnal Sosial Teknologi Vol. 6 No. 4 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i4.32787

Abstract

Digital transformation in the healthcare sector has driven the development of the SatuSehat application as an integrated health service platform in Indonesia. However, the increasing number of users is accompanied by diverse user reviews that reflect user experiences and satisfaction, requiring systematic analysis to understand these perceptions. This study aims to analyze user sentiment in SatuSehat application reviews using a transformer-based deep learning model, namely IndoBERT. The research method employed is Knowledge Discovery from Data (KDD), which includes data collection through web scraping from the Google Play Store, preprocessing, text transformation, classification, and model evaluation. The dataset consists of 3,000 reviews categorized into three sentiment classes: negative, neutral, and positive. The results indicate that the IndoBERT model achieves an accuracy of 86.56%, with precision of 86.01%, recall of 86.56%, and an F1-score of 84.33%. The findings reveal that negative sentiment dominates, primarily related to technical issues such as system errors and login difficulties. In conclusion, IndoBERT is effective in understanding the context of the Indonesian language in informal reviews and can serve as a foundation for developing automated sentiment monitoring systems to improve digital healthcare service quality
Person-Centered Therapy-Based Counseling Services: A Literature Review and Practical Implications Kuswati, Lilik; Purwoko, Budi; All Habsy , Bakhrudin
Jurnal Indonesia Sosial Sains Vol. 7 No. 4 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i4.2296

Abstract

Guidance and counseling services require a strong theoretical foundation to build effective therapeutic relationships. Person-Centered Therapy (PCT), developed by Carl Rogers, offers a humanistic approach that places the client as the primary agent in the process of change. This article aims to comprehensively map the concepts, mechanisms, and practical implications of PCT in the context of counseling services through a literature review method. This writing uses a narrative literature study design with data sources derived from national (SINTA, Garuda) and international (PubMed/StatPearls) journal databases. The results of the study show that the success of PCT is highly dependent on the creation of core conditions by counselors, namely empathy, unconditional positive regard, and congruence. The thematic findings highlight the role of PCT in improving self-concept, increasing resilience in vulnerable populations, and facilitating self-actualization through an equal partnership relationship between counselors and counselors. The practical implications of this study underscore the importance of active listening and reflection skills training for guidance and counseling practitioners to improve the quality of services in various educational and community settings. In conclusion, PCT remains relevant as the foundation of assistance relations that humanize humans in the modern era. Watson et al. (2011) affirm that empathic attunement within a person-centred frame is a transtheoretically validated mechanism of change that underpins therapeutic effectiveness regardless of specific orientation
Co-Authors All Habsy , Bakhrudin Bakhrudin All Habsy, Bakhrudin All Budi Purwoko