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Zaka Sada Kris Harefa
Universitas Bina Sarana Informatika
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering

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PENERAPAN METODE PIECES FRAMEWORK SEBAGAI EVALUASI TINGKAT KEPUASAN PENGGUNA APLIKASI BLIBLI Zaka Sada Kris Harefa
Jurnal Komputer dan Sistem Informasi Vol. 2 No. 1 (2025): Februari 2025
Publisher : Indie Press Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66865/6fwq7g34

Abstract

Since the emergence of the Covid-19 pandemic, competition for e-commerce platforms has become increasingly fierce, and as a result many e-commerce businesses are currently facing internal and external opportunities and dangers. The Blibli application has received many complaints from its customers, indicating that there is still a lot that needs to be improved by Blibli to continue providing maximum service to its consumers. If this is not corrected, many consumers will switch to other e-commerce applications. This research aims to measure the relationship between System Performance Evaluation using the PIECES framework method which includes 6 variables, namely: (Performance, information, Economics, Control & Security, Efficiency, and Service) on the Blibli E-commerce Application, which aims to determine the level of System Performance Application in terms of weaknesses, strengths and analyzing what components need to be improved in performance. This research uses the PIECES framework method in analyzing data. The use of the PIECES framework method is very suitable in analyzing each system variable studied because it can provide real results on the effectiveness of the system used by the company. User satisfaction with mobile application-based services is measured using the PIECES framework to determine the level of user satisfaction with services. The results of research using the PIECES framework produced an average score of 3.88 on a Likert scale. So service users are categorized as SATISFIED with the Blibli application information system services in the Rajeg Mulya area, Tangerang district RT005 RW007.
PENERAPAN METODE PIECES FRAMEWORK SEBAGAI EVALUASI TINGKAT KEPUASAN PENGGUNA APLIKASI BLIBLI Zaka Sada Kris Harefa; Ahmad Jurnaidi Wahidin
Jurnal Komputer dan Sistem Informasi Vol. 1 No. 2 (2024): Februari 2024
Publisher : Indie Press Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66865/j766h225

Abstract

Sejak merebaknya pandemi Covid-19, persaingan di ranah platform e-commerce semakin memanas. Dampaknya terasa signifikan pada bisnis-bisnis e-commerce yang kini dihadapkan pada tantangan internal dan eksternal. Aplikasi Blibli menjadi pusat sorotan dengan sejumlah keluhan dari pelanggannya, menunjukkan bahwa Blibli perlu melakukan peningkatan untuk menjaga pelayanan konsumennya agar tetap optimal. Kegagalan melakukan perbaikan dapat mengakibatkan migrasi konsumen ke platform e-commerce lain yang lebih memenuhi harapan mereka. Penelitian ini bertujuan untuk menilai kinerja sistem Aplikasi E-commerce Blibli menggunakan metode PIECES framework, yang mencakup enam variabel: Performa, Informasi, Ekonomi, Kontrol & Keamanan, Efisiensi dan Layanan. Tujuannya adalah mengidentifikasi kelemahan dan kelebihan serta menganalisis komponen mana yang perlu ditingkatkan dalam kinerja sistem aplikasi tersebut. Metode PIECES framework dipilih karena efektif dalam menganalisis setiap variabel sistem, memberikan hasil konkret terkait efisiensi penggunaan sistem perusahaan. Evaluasi kepuasan pengguna terhadap layanan berbasis aplikasi mobile diukur dengan menggunakan kerangka kerja PIECES untuk menilai tingkat kepuasan. Hasil penelitian menunjukkan bahwa pengguna layanan di wilayah Rajeg Mulya, Kabupaten Tangerang RT005 RW007 memberikan skor rata-rata 3,88 pada skala Likert, mengindikasikan kepuasan yang tinggi terhadap layanan sistem informasi aplikasi Blibli.
Co-Authors Ahmad Jurnaidi Wahidin