Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Socius: Social Sciences Research Journal
Ridlwan, Achmad Ajib
Unknown Affiliation
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Sharia Compliance on Customer Loyalty Through Customer Satisfaction as a Mediating Variable at Bank Syariah Indonesia in Surabaya City Rahmatika, Febrina; Nurafini, Fira; Ridlwan, Achmad Ajib; Indrarini, Rachma
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 9 (2026): April 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Bank Syariah Indonesia (BSI) is the largest Islamic financial institution in Indonesia, which still faces issues related to customer doubts regarding sharia compliance, particularly in terms of contract transparency, product conformity, and consistency in implementing sharia principles. Additionally, customer satisfaction is not yet optimal, especially in service quality and digital services, which impacts the relatively weak level of customer loyalty. This study aims to analyze the effect of sharia compliance on customer satisfaction and customer loyalty, as well as the role of customer satisfaction as a mediating variable among BSI customers in Surabaya City. This study employs a quantitative method using purposive sampling with 130 respondents. Data analysis was conducted using Partial Least Square – Structural Equation Model (PLS-SEM). The results indicate that sharia compliance has a positive and significant effect on customer satisfaction and customer loyalty. Customer satisfaction also has a positive and significant effect on customer loyalty and is able to mediate the relationship between sharia compliance and customer loyalty.
Co-Authors Nurafini, Fira Rachma Indrarini Rahmatika, Febrina