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PENGARUH FUNGSI KEPEMIMPINAN TERHADAP KINERJA PEGAWAI PADA DINAS PENDIDIKAN KOTA AMBON Hutubessy, Eline Octoviana
Jurnal Administrasi Terapan Vol. 1 (2022): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v1i1.1672

To develop an organization so that it can run well and with direction, good performance is also needed from a leader to his subordinates so that they want to work properly and correctly in accordance with the goals that are expected together. Performance is a measure that includes effectiveness in achieving goals and efficiency which is the the ratio of effective output to input required to achieve that goal. According to the author's observations, this also happened to employees in the Administration section, where initially the employee's performance was so good and good, but the lack of attention from the leadership towards the work carried out by employees, and the lack of guidance from the leadership to each employee resulted in the resulting performance being less so good.Lack of attention and guidance from leaders to employees so that the performance of employees of the Ambon City Education Office, especially the administration section, has decreased as the services provided to the community have become less good. The analysis technique used by the author in solving this writer is simple linear regression, which is about the dependence of one dependent (bound) variable with one or more independent variables (explanatory/independent variables), with the aim of estimating or predicting the population average or value the average dependent variable based on the known value of the independent variable. Based on the results of data analysis using simple linear regression analysis, it is known that there is a positive relationship between leadership function and performance. This means that every increase in the leadership function will increase employee performance at the Ambon City Education Office.This should be taken into consideration for the Ambon City Education Office Leaders to always pay attention to employees in order to improve Employee Performance Keywords: Leadership, Performance

PENGARUH KUALITAS PELAYANAN PT. PLN (PERSERO) TERHADAP KEPUASAN PELANGGAN DI KOTA AMBON (STUDI KASUS PELANGGAN RUMAH TANGGA TARIF 900 VA). Hutubessy, Eline Octoviana; Melmambessy , Simson; Nahuway, Victorio Fernando
Jurnal Administrasi Terapan Vol. 2 No. 1 (2023): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v2i1.1807

This study aims to determine: (1) The service quality of PT. PLN (Persero) in Ambon City. (2) The level of customer satisfaction of PT. PLN (Persero) in Ambon City. (3) Influence of PT service quality. PLN (Persero) on customer satisfaction in Ambon City. This type of research is quantitative. Data collection techniques were carried out through literature and field research in the form of observations, questionnaires, agency data and documentation. The total population for the study was 24,332 with a random sample of 100 people. The analytical method used is the Simple Linear Regression method.The results showed that the indicators of Service Quality at PT. PLN (Persero) in Ambon City is good because the percentage of Service Quality has high values or a high percentage, especially on the Empathy indicator. Customer Satisfaction at PT. PLN (Persero) in Ambon City is very good because Customer Satisfaction is higher than Service Quality, which means that customers in Ambon City are very satisfied with the service or performance of the service provider (PT. PLN). Service Quality has an effect on Customer Satisfaction, from the regression model, significant results are obtained and the percentage value is 66 percent.Keywords: Service quality

PENGARUH QUALITY OF WORK LIFE DAN SEMANGAT KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT PLN (PERSERO) CABANG AMBON Hutubessy, Eline Octoviana
Jurnal Administrasi Terapan Vol. 2 No. 2 (2023): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v2i2.2107

This research aims to determine the influence of Quality of Work Life and work enthusiasm on the work productivity of employees at PT PLN (Persero) Ambon Branch. The results of the study indicate that Quality of Work Life has a positive and significant effect on the work enthusiasm of employees at PT PLN (Persero) Ambon Branch, with a coefficient value of 0.433 or 43.3%. Furthermore, Quality of Work Life affects work productivity both directly and indirectly, where the direct impact reaches 43.30%, while the indirect impact reaches 15.42%. The total influence of the Quality of Work Life variable through work enthusiasm on the work productivity of employees is 78.90%. This signifies that Quality of Work Life has a strong influence and provides a positive contribution to the work productivity of employees at PT. PLN (Persero) Ambon Branch through work enthusiasm..Keywords: Quality of work Life, Work Enthusiasm, Work Productivity

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA KARYAWAN BAGIAN ADMINISTRASI: STUDI KOMPARASI ANTARA WORK FROM OFFICE DAN WORK FROM HOME Hutubessy, Eline Octoviana
Jurnal Administrasi Terapan Vol. 4 No. 1 (2025): Jurnal Administrasi Terapan
Publisher : P3M Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jat.v4i1.3431

The digital transformation accelerated by the COVID-19 pandemic has fundamentally changed organizational work paradigms, particularly in implementing work from home (WFH) systems as alternatives to conventional work from office (WFO), significantly impacting administrative employee performance. This study aims to analyze factors influencing administrative employee performance in WFO and WFH modalities, compare the effectiveness of both work systems, and identify best practices for performance optimization. The research employed a quantitative approach with comparative study design, involving 300 administrative employee respondents equally distributed between WFO and WFH groups. Data were collected using validated structured questionnaires with 5-point Likert scales, measuring task performance, contextual performance, adaptive performance, work-life balance, technological self-efficacy, and organizational support. Data analysis utilized independent sample t-tests and MANCOVA using SPSS 29.0. Results indicate no significant differences in overall performance between WFO and WFH, but specific dimensional differences were found where WFO excelled in task performance while WFH was superior in adaptive performance. Work-life balance emerged as the primary performance determinant with the largest contribution, followed by technological self-efficacy and organizational support. Findings confirm that work modality effectiveness depends on the balance of organizational, individual, and technological factors in supporting administrative objective achievement. Keywords: administrative performance; work from home; work from office; work-life balance; technological self-efficacy

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