Jurnal Hospitality dan Manajemen Jasa
Vol 6, No 1 (2018): Jurnal of Hospitality dan Manajemen Jasa

SELF-SERVICE TECHNOLOGY (SST) ACCEPTANCE ANALYSIS IN RESTAURANTS IN INDONESIA BY USING TECHNOLOGY ACCEPTANCE MODEL (TAM)

Regina Hollyvia (Unknown)
Theresia Noverita Sie (Unknown)



Article Info

Publish Date
26 Jan 2018

Abstract

Penerimaan Self-Service Technology (SST) pada Restoran di Indonesia dengan Menggunakan Technology Acceptance Model (TAM) Penelitian ini bertujuan untuk mengetahui penerimaan konsumen mengenai penggunaan Self-Service Technology pada restoran di Indonesia. Penelitian dilakukan dengan menyebarkan kuesioner kepada 150 responden yang pernah menggunakan Self-Service Technology, baik yang sudah ada di Indonesia maupun di Luar Negeri. Hasil penelitian menunjukan bahwa hal yang paling mempengaruhi penerimaan seseorang terhadap Self-Service Technology (SST) pada restoran di Indonesia adalah  Perceived Ease of Use dan Perceived Enjoyment. Self-Service Technology (SST) pada restoran di Indonesia harus dapat mudah digunakan dan dapat memberikan kesenangan bagi penggunanya. Kata Kunci: Technology Acceptance Model (TAM), Self-Service Technology, RestoranSelf-Service Technology (SST) Acceptance Analysis in Restaurants in Indonesia by Using Technology Acceptance Model (TAM) This study aims to determine the acceptance of consumers regarding the use of Self-Service Technology in restaurants in Indonesia. The study was conducted by distributing questionnaires to 150 respondents who have used Self-Service Technology, both in Indonesia and abroad. The result of research shows that the most influence of one's acceptance to Self-Service Technology (SST) in restaurants in Indonesia is Perceived Ease of Use and Perceived Enjoyment. Self-Service Technology (SST) in restaurants in Indonesia should be easy to use and can provide fun for its users.  Keywords: Technology Acceptance Model (TAM), Self-Service Technology, Restaurant

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