PENGARUH HUBUNGAN INTERPERSONAL DAN EFEKTIVITAS KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI EMPIRIS PADA KANTOR BASARNAS MEDAN)

Nashrudin Setiawan (Universitas Pembangunan Pancabudi Medan)
Hasrul Azwar Hasibuan (Universitas Pembangunan Panca Budi Medan)
Abdi Setiawan (Universitas Pembangunan Panca Budi Medan)

Jurnal Ilmu Manajemen METHONOMIX
Jurnal Ilmu Manajemen METHONOMIX Vol. 1 No. 2 (2018)

This research aims to analyze the effect of interpersonal relationships and work effectiveness on public service quality in the National SAR Agency (BASARNAS). This research is a quantitative research using 53 respondents as the samples. A multiple regression analysis was used to analyse the data. The research findings indicate that the interpersonal relationships and work effectiveness have a positive and significant effect on the public services quality.