Jurnal Manajemen dan Kewirausahaan (JMDK)
Vol 7, No 2 (2019): December 2019

Membangun Kepercayaan Konsumen untuk Meningkatkan Intensi Pembelian

Ida Bagus Nyoman Udayana (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)
Aria Pramana (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)



Article Info

Publish Date
30 Dec 2019

Abstract

The aim of this research is to examine how to build consumer trust to increase purchase intention in the case study of the SoWellShop online store through testing the effect of ability, benevolence of business and integrity  on customer trust and testing the effect of customer trust on purchase intention. The sampling method is non-probability, and the sampling technique uses purposive sampling. Data collected through questionnaires given to 100 respondents. The data  analysis uses regression.. The results show that: 1) ability, benevolence of business, and integrity have    a significant and positive effect on customer trust, 2) the customer trust has a significant and positive effect on the purchase intention variable.https://doi.org/10.26905/jmdk.v7i2.3039 

Copyrights © 2019






Journal Info

Abbrev

jmdk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen dan Kewirausahaan is a periodical issue containing information and analysis related to management science and entrepreneurship. This journal is of a popular scientific nature that includes both theoretical and empirical research. ...