DIGEST MARKETING
Vol. 1 No. 1 (2012)

ANALISIS KEPUASAN PASIEN RAWAT INAP BANGSAL JANTUNG DI RSUD RADEN MATTAHER JAMBI

Ade Octavia (Unknown)
Suswitaroza - (Unknown)
Aulia Putri Anwar (Unknown)

Article Info

Publish Date
11 Jan 2012

Abstract

The research aim is to explain and and analysis hospitalized patient satisfaction in Heart Ward and determines strategy to improve quality of service.   Data processing is uses servqual gap method instruments. The results shows that generally perception measure shows positive figure though few of them shows negative figure, they are nurse descipline, schedule implementation, situation serenity.  These attributes are expected to be the focus of management in delivery service.

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Journal Info
DIGEST MARKETING
Website

Abbrev

digest

Publisher

Universitas Jambi

Subject

Economics, Econometrics & Finance

Description

Digest Marketing Juornal (DMJ) diterbitkan empat kali setahun, yang diterbitkan menjadi bagian dari Komunikasi akademis Konsentrasi Pemasaran dengan pemangku kepentingan. Artikel yang dimuat dari penulis terpilih melalui serangkaian proses editing yang didukung oleh Mitra Bestari dari ...