This research presents conversations between guides and tourists duringguiding tours. The data were taken from a larger research on tasks in tour guiding,collected from observations of several tours. The conversations were discussed in termsof how the guide and the tourist developed the topics of the conversations. This paper alsoanalyses problems in the conversations using the framework from Varonis and Gass(1985). They suggest that problems in communication can be identified by looking at the‘trigger’ and the ‘indicator’ of problems in conversations. The analysis of the conversationsindicated that the guide and the tourist in their conversations were activelyengaged in the topic. They gave opinions, contributed to the conversations, and providedinformation to the topic. The analysis also indicated that there were four types ofindicators of communication problems: (1) explicit questions, (2) clarification requests,(3) confirmation checks, and (4) rephrasing.
Copyrights © 2008