PINISI Discretion Review
Volume 2, Issue 2, March 2019

The Effect of Service Quality and Price Accuracy on Consumer Confidence and Implications for Sales Increase

Denok Sunarsi (Universitas Pamulang)
Aris Baharuddin (Universitas Negeri Makassar)
Nur Afni (Universitas Negeri makassar)
Andi Anto Patak (Universitas Negeri Makassar)



Article Info

Publish Date
25 Mar 2019

Abstract

Good service quality within the company will create satisfaction for its customers. The purpose of this study was to determine the effect of service quality and price accuracy on consumer confidence and its implications for increasing sales. The method used is explanatory research with regression tests, coefficient tests, coefficient of determination tests and hypothesis testing. The results of the study it was found that there is a significant influence between service quality on consumer confidence with a determination value of 40.6% and a probability of significance of 0,000 <0.05. There is a significant influence between the accuracy of prices on consumer confidence with a value of 45.1% determination and a significance probability of 0.000 <0.05. There is a significant influence between service quality and price accuracy simultaneously on consumer trust with a determination value of 60.4% and a significance probability of 0.000 <0.05.

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Journal Info

Abbrev

UDR

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

PINISI Discretion Review is an-Opened Access journal and published twice a year every March and September. It publishes the research (no longer than 5 years after the draft proposed) in term of PINISI Discretion Review: public administration, public policy, management, bussiness administration, ...