Jurnal Kepariwisataan dan Hospitalitas
Vol 1 No 2 (2017): Vol.1,No.2,2017

Studi komparasi persepsi wisatawan terhadap implementasi experiential marketing pada hotel berbintang dan non bintang di kawasan pariwisata candidasa kabupaten karangasem bali

Ni Kadek Sri Mirayani (Fakultas Pariwisata UNUD)
Ni Ketut Arismayanti (Udayana University)
I Gusti Ngurah Widyatmaja (Udayana University)



Article Info

Publish Date
05 Jan 2018

Abstract

In globalization era, experience becomes important in carrying out the accommodation business. Karangasem regency has 992 accommodation but the number of tourist arrivals still in hundreds thousands each year. Therefore, every hotel strives to provide a memorable experience to tourists through an experiential marketing. The experience received by tourists during their stay in accomodation is only based on the view of the hotel without knowing the opinions of tourists so it is important to know the perception of tourists to the experience that has been received. The research location is located in the Candidasa Tourism District with comparisons in star hotels and non star hotels. The variable used is strategic experiential modules with five indicators are sense, feel, think, act and relate. Data obtained through observation, questionnaire and literature study. The number of respondents reached 200 respondents consisting of 100 respondents stay in star hotels and 100 respondents stay in non-star hotels. The collected data were analyzed using qualitative and likert analysis. The results is known that the implementation of experiential marketing in star hotels more successful than non star hotels. Tourists who stayed at star hotels give Strongly Agree category for each indicator. At non star hotel, the tourists who stayed gives the value with the Agree category for the feel indicator while the sense, think, act and relate indicator are only in the Neutral category. Threfore, star hotel should mantain their experience or increase it. While non star hotel should increase their experience. Keywords : Tourists Perception, Experiential Marketing, Star Hotels, Non-star Hotel

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Journal Info

Abbrev

jkh

Publisher

Subject

Humanities Social Sciences Other

Description

The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research ...