Jurnal Manajemen Dirgantara
Vol 12 No 2 (2019): Jurnal Manajemen Dirgantara, Desember 2019

7 Penerapan Total Quality Management (TQM) Terhadap Kualitas Pelayanan Penumpang

Kifni Yudianto (Sekolah Tinggi Teknologi Kedirgantaraan)

Article Info

Publish Date
31 Dec 2019

Abstract

The implementation of the Total Quality Management (TQM) at PT Angkasa Pura II (Persero) Pontianak Supadio International Airport. This study uses qualitative descriptive research. The results of this study indicate that the application of Total Quality Management to the quality of service of PT Angkasa Pura II (Persero) has been well implemented. The implementation of Total Quality Management has been granted rights to passengers in accordance with the standards of passenger service while at the airport. Companies still need to make continuous improvements, especially in adding the number of personnel needs

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Journal Info
Jurnal Manajemen Dirgantara
Website

Abbrev

jmd

Publisher

Sekolah Tinggi Teknologi Kedirgantaraan

Subject

Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Transportation

Description

Jurnal Manajemen Dirgantara is a scientific journal published by Sekolah Tinggi Teknologi Kedirgantaraan. Jurnal Manajemen Dirgantara was first published in 2008 with registered number ISSN 2252-7451 (Print) and ISSN 2622-0946 (Online), is a peer-reviewed journal published two times a year (July and ...