Jurnal Ilmiah Wijaya
Vol. 11 No. 2 (2019): Volume 11 Number 2 : 2019

THE ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL OF THE QUALITY HEALTH SERVICES IN PAFIO B ROOM CIBINONG HOSPITAL: ANALISIS TINGKAT KEPUASAN PASIEN BPJS TERHADAP MUTU PELAYANAN KESEHATAN DI RUANG PAFIO B RSUD CIBINONG

Deden Nurjaman (Unknown)
Dede Rukasa (Unknown)



Article Info

Publish Date
25 Oct 2019

Abstract

Satisfaction is feeling happy or disappointed someone who emerged after comparing the perception or impression of the performance or the result of a product or expectations. Good quality will increase customer satisfaction, according to law number 36 of 2009 on health stressed the importance of improving the quality of health services. This study aims to determine how the level of patient satisfaction BPJS to quality health care in the space Pafio B Cibinong General Hospital. This research method using cross sectional method using Kendall Tau Correlation. And the method of taking samples in this study with Probability Sampling technique with the number of  sample of 170 respondents. The results showedas many as 97 respondents (57.1%) reported better quality of health care, 84 of them said they were satisfied. While 73 respondents (42.9%) stating quality of health care is not good, of which 71 respondents (41.8%) are not satisfied. Based on the results obtained by p value = 0,000 with significant value <0.05. There is a relationship between the quality of health care with patient satisfaction level in the room BPJS Pafio B Cibinong General Hospital.

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Journal Info

Abbrev

jurnal

Publisher

Subject

Health Professions Nursing Public Health

Description

Focus & Scope The scope of this journal includes studies that intend to examine and understand nursing health care interventions and health policies that utilize advanced health research. This journal is also committed to enhancing high quality research by publishing analytic techniques, steps, and ...