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Dede Rukasa
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Health Professions Nursing Public Health

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THE RELATIONSHIP OF HEALTH THERAPEUTIC COMMUNICATION TROUGH PATIENT’S SATISFACTION ON HEALTH SERVICE IN PMI HOSPITAL ROOM, BOGOR: HUBUNGAN KOMUNIKASI TERAPEUTIK TENAGA KESEHATAN DENGAN KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI RUANG RAWAT INAP RS PMI KOTA BOGOR Deden Nurjaman; Dede Rukasa
Jurnal Ilmiah Wijaya Vol. 10 No. 2 (2018): Volume 10 Number 2 : 2018
Publisher : Wijaya Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (512.917 KB) | DOI: 10.46508/jiw.v10i2.50

Abstract

Therapeutic communication is the one of the standards of nursing care that must be implemented by all nurses. The good implementation of therapeutic communication can increase the satisfaction of nursing care perceived by patients. Knowing the relationship between therapeutic communication with patient satisfaction inCempaka room PMI Hospita, Bogor.Typeof thisresearch is using random sampling technique with the descriptive analytical method and the cross sectionaldesign. To collect the data, the researcherusing questionnaire instrument on two variablesas follow therapeutic communication of nursing and patient satisfaction questionnaire instrument. Theresearch site of this research is held at PMIHospital Bogor on October, 2018 with patients in the Cempaka room PMI HospitalBogorwho have experienced 85 respondances were brought into the hospital. Analysis techniques using univariate and bivariate analyzers with kendaal’s tau-c statistics test.The resultOf the 96 respondents found that did therapeutic nursing communication applied amounted to 38 respondances (65,5%). And patiens say satisfied with the nursing services amounted to 40 respondances (69,0%).On the statistics test is gotten that P Value 0,001. Ha is accepted and Ho is rejected that P Value <0,05.
THE ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL OF THE QUALITY HEALTH SERVICES IN PAFIO B ROOM CIBINONG HOSPITAL: ANALISIS TINGKAT KEPUASAN PASIEN BPJS TERHADAP MUTU PELAYANAN KESEHATAN DI RUANG PAFIO B RSUD CIBINONG Deden Nurjaman; Dede Rukasa
Jurnal Ilmiah Wijaya Vol. 11 No. 2 (2019): Volume 11 Number 2 : 2019
Publisher : Wijaya Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.97 KB) | DOI: 10.46508/jiw.v11i2.61

Abstract

Satisfaction is feeling happy or disappointed someone who emerged after comparing the perception or impression of the performance or the result of a product or expectations. Good quality will increase customer satisfaction, according to law number 36 of 2009 on health stressed the importance of improving the quality of health services. This study aims to determine how the level of patient satisfaction BPJS to quality health care in the space Pafio B Cibinong General Hospital. This research method using cross sectional method using Kendall Tau Correlation. And the method of taking samples in this study with Probability Sampling technique with the number of  sample of 170 respondents. The results showedas many as 97 respondents (57.1%) reported better quality of health care, 84 of them said they were satisfied. While 73 respondents (42.9%) stating quality of health care is not good, of which 71 respondents (41.8%) are not satisfied. Based on the results obtained by p value = 0,000 with significant value <0.05. There is a relationship between the quality of health care with patient satisfaction level in the room BPJS Pafio B Cibinong General Hospital.
Co-Authors Deden Nurjaman