Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Vol 1, No 1 (2014): MARET

Pengembangan Instrumen Antecedent Gap ServQual

Dewi Nusraningrum (STMT Trisakti)
Osman Arofat (STMT Trisakti)
Yuwono Sucipto Dwisilo (STMT Trisakti)

Article Info

Publish Date
07 Mar 2014

Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.

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Journal Info
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Website

Abbrev

jmtranslog

Publisher

Institut Transportasi dan Logistik Trisakti

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

The Journal of Transportation and Logistics Management is published by Trisakti Institute of Transportation and Logictics as a scientific responsibility and the embodiment of “Tri Dharma” of higher education. This journal publishes scientific articles in transportation management and logistics. ...