BJRM (Bongaya Journal of Research in Management)
Vol 2 No 2 (2019): BJRM (Bongaya Journal of Research in Management)

PERANAN INDIKATOR-INDIKATOR KETERAMPILAN KOMUNIKASI TERAPEUTIK DALAM MEMPREDIKSI KEPUASAN KERJA PERAWAT RSJ NEGERI DI MAKASSAR

Mutiarini Mubyl (Manajemen, STIE Nobel Makassar)
Fitriani Latief (Manajemen, STIE Nobel Makassar)



Article Info

Publish Date
13 Sep 2019

Abstract

Job satisfaction is an important element in the clinical-industrial work. To measure job satisfaction can be seen from various factors that influence it. This study measures nurses' job satisfaction in psychological terms, namely therapeutic communication skills. The purpose of this study was to determine the role of therapeutic communication skill indicators in predicting job satisfaction in nurses of state mental hospitals in Makassar. The method used is quantitative non-experimental (ex post facto), multiple regression test. The results showed that the therapeutic communication skills indicator played a role in predicting job satisfaction by 31.7% (p <0.01) with the most instrumental indicator being the empathy indicator of 1,604 (t-count> t-table: 4,459> 2,626; sig. 000). The conclusion was that nurses who used empathetic therapeutic communication skills (empathy) were more predictable in job satisfaction compared to other communication skills such as; presence (attending skills), respect skills, and responsiveness.

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Journal Info

Abbrev

BJRM

Publisher

Subject

Humanities Economics, Econometrics & Finance Education

Description

Bongaya Journal for Research in Management (BJRM) adalah jurnal yang berisi tulisan yang diangkat dari hasil penelitian, gagasan konseptual, kajian dan aplikasi teori di bidang Manajemen. Diterbitkan dua kali setahun oleh Pusat Penelitian dan Pengabdian Kepada Masyarakat (P3M) STIEM ...