Engineering, Mathematics and Computer Science Journal (EMACS)
Vol. 2 No. 3 (2020): EMACS

The Application of Chatbot for Customer Service in E-Commerce

Billy Wibowo (Bina Nusantara University)
Helen Clarissa (Bina Nusantara University)
Derwin Suhartono (Bina Nusantara University)

Article Info

Publish Date
30 Sep 2020

Abstract

The use of intelligent machines such as chatbot have been increasing each day. The main idea that we wanted to address in our paper is that with the capabilities that intelligent machines have it will be able to replace humans in doing a certain task and be able to bring better advantages in the long run. The focus of this study is that we are able to manipulate the ability of chatbot to impersonate how humans interact with each other and will enable it to play a role as to handle the customer service in e-commerce websites or applications which will be an alternative to replace the traditional customer service

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Journal Info
Engineering, Mathematics and Computer Science Journal (EMACS)
Website

Abbrev

EMACS

Publisher

Universitas Bina Nusantara

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering Industrial & Manufacturing Engineering Mathematics

Description

Engineering, MAthematics and Computer Science (EMACS) Journal invites academicians and professionals to write their ideas, concepts, new theories, or science development in the field of Information Systems, Architecture, Civil Engineering, Computer Engineering, Industrial Engineering, Food ...