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All Journal Engineering, Mathematics and Computer Science Journal (EMACS)
Billy Wibowo
Bina Nusantara University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering Industrial & Manufacturing Engineering Mathematics

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The Application of Chatbot for Customer Service in E-Commerce Billy Wibowo; Helen Clarissa; Derwin Suhartono
Engineering, MAthematics and Computer Science (EMACS) Journal Vol. 2 No. 3 (2020): EMACS
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/emacsjournal.v2i3.6531

Abstract

The use of intelligent machines such as chatbot have been increasing each day. The main idea that we wanted to address in our paper is that with the capabilities that intelligent machines have it will be able to replace humans in doing a certain task and be able to bring better advantages in the long run. The focus of this study is that we are able to manipulate the ability of chatbot to impersonate how humans interact with each other and will enable it to play a role as to handle the customer service in e-commerce websites or applications which will be an alternative to replace the traditional customer service
Co-Authors Derwin Suhartono Helen Clarissa