<![CDATA[The current development and the sophisticated technology advancements, health sector needs to innovate its service to provide better service for the community. Semarang City Health Department innovated the PUSTAKA Program as an online registration service at the Puskesmas for outpatients. This was qualitative research with descriptive approach. Data collected by in depth interview. This research was conducted in May-June 2020. PUSTAKA program innovation was in accordance with the needs of the community. However, there were no official Operational Standard Procedures and Decree on the implementation of the PUSTAKA program and there was no optimal monthly reporting from the Puskesmas to the Semarang City Health Department. However, the results of the program that can be seen were decreased waiting times for registrations. The importance of SOP and SK, so the Semarang City Health Department must immediately set it up and apply sanctions for Puskesmas who were late in sending monthly reports with certain terms and conditions.]]>
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