Journal Research and Multidisciplinary (JRM)
Vol 3 No 2 (2020): Journal of Research and Multidisciplinary

Consumer’s Intention to use a Cashless payment application in Thailand

Dinesh Elango (Assumption University of Thailand)
Sutida Pimpin (Assumption University of Thailand)



Article Info

Publish Date
30 Sep 2020

Abstract

This empirical study is about the factors that influence the consumers’ intention to use a cashless payment application supported by a number of hypotheses and it's influence on the intention to use. The results present the influence between variables (1) price, (2) usefulness, (3) responsiveness, (4) ease of use, (5) security and trust. The effect of trust and security has long been recognized in online transaction literature. This study has developed a conceptual model to support the factors which have an influence on consumers’ intention to use cashless payment. The required data were gathered from a sample of 393 respondents who are living in Bangkok, the factors that influence on the intention to use the cashless payment application have four variables and have two variable is not the main factors that consumers’ concerned. The goal is to find the benefit for Thai people and the service provider in order to improve the service or create new functions to influence the consumer’s intention.

Copyrights © 2020






Journal Info

Abbrev

jrm

Publisher

Subject

Education Social Sciences Other

Description

Journal of Research and Multidisciplinary (jrm), published by Lembaga Sembilan Tiga Community, is a journal that covers the study of research results and studies from various disciplines. This journal will be a publication for scholars to enrich studies published in journals. Jrm presents quality ...