Journal Publicuho
Vol 3, No 3 (2020): August - October

DAMPAK PENGGUNAAN TEKNOLOGI WEBSITE TERHADAP PENINGKATAN KUALITAS LAYANAN PUBLIK PADA KANTOR CAMAT KADIA KOTA KENDARI

Ulfah Attamimi (Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Muhammadiyah Kendari)
Riston G. Ahmad (Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Muhammadiyah Kendari)



Article Info

Publish Date
25 Sep 2020

Abstract

This study aims to provide an overview of the impact of technology use, namely the website at the Kadia sub-district office in the framework of improving the quality of public services. The research method used is a qualitative method with a triangulation approach, namely observation, interviews, and written or archived data. The results show that the use of website technology in Kadia sub-district is a strategic step in responding to challenges in the era of governance development and improving the quality of digital technology-based public services. Ease of information dissemination and data integration between villages and districts are advantages that should facilitate public access. This situation should be able to change the mindset of all parties, both government officials and the public, which will lead to a more effective and efficient quality of public services. However, the impact of website technology has not yet been seen on improving the quality of public services. this is because the public's knowledge is still low regarding the existence of the sub-district website and how to use it, and also the lack of socialization of the sub-district website by the sub-district government to the Kadia community.

Copyrights © 2020






Journal Info

Abbrev

PUBLICUHO

Publisher

Subject

Social Sciences

Description

Journal Publicuho is peer-reviewed Open Access Journal published by Universitas Halu Oleo. This journal dedicated publishing article on research results as a support for all academic community, civil society and practitioners who care with public and governmental issues and aims for the development ...