Enrichment : Journal of Management
Vol. 12 No. 1 (2021): November: Management Science

Covid 19 Pandemic: Enhancing Customer Loyalty to The Existence of Traditional Market

Zaky Putra Pratama (Universitas Andalas)
Dessy Kurnia Sari (Universitas Andalas)
Donard Games (Universitas Andalas)
Tedi Hidayat (Independent Researcher)



Article Info

Publish Date
31 Jul 2021

Abstract

Observations were conducted to clarify the alleged problem, in which identified problems such as seller friendliness in transactions, personal service, and price fluctuations still unsportsmanlike, and it became triggers for customers to switch and following modern markets offered. This paper aims to examine the effect of service quality and price to enhancing customer loyalty in traditional market, through customer satisfaction. By using purposive as sampling technique and screening method to ensure our target. Our questionnaires in online form, and 82 feedbacks received. The data was analyzed by assisting PLS Software Vs 3.3. We found customer satisfaction significantly contributes to the relationship between service quality and price on customer loyalty partially mediated. This contribution strongly supports the previously insignificant effect of price on loyalty of traditional market customers

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...