Prototyping a Chatbot for Student Supervision in a Pre-Registration Process

Lucia Dwi Krisnawati (IT Department, Duta Wacana Christian University Yogyakarta, Indonesia)
Bill Edward Butar-Butar
Gloria Virginia (It Department Duta Wacana Christian University Yogyakarta Indonesia)

CommIT (Communication & Information Technology)
Vol. 12 No. 2 (2018): CommIT Journal

Developing a chatbot becomes a challenging task when it is built from scratch and independent of any Software as a Service (SaaS). Inspired by the idea of freeing lecturers from the burden of answering the same questions repetitively during the pre-registration process, this research has succeeded in building a textbased chatbot system. Further, this research has proved that the combination of keyword spotting technique for the Language Understanding component, Finite-State Transducer (FST) for the Dialogue Management, rulebased keyword matching for language generation, and the system-in-the-loop paradigm for system validation can produce an efficient chatbot. The chatbot efficiency is high enough as its score on Concept Efficiency (CE) reaches 0.946. It shows that users do not need to repeat their utterances several times to be understood. The chatbot performance on recognizing new concepts introduced by users is also more than satisfactory which is presented by its Query Density (QD) score of 0.80.