KOLEGIAL : Jurnal Manajemen, Bisnis, dan Akuntansi
Vol 9 No 1 (2021): Januari-Juni 2021

THE EFFECT OF SERVICE QUALITY ON SATISFACTION AND ITS IMPACT ON STUDENT LOYALTY IN BATURAJA EDUCATION, OGAN KOMERING ULU DISTRICT

Gamma M Al Pome (Unknown)
Diah Isnani Asiati (Unknown)
Choiriyah Choiriyah (Unknown)



Article Info

Publish Date
15 Jun 2021

Abstract

This study entitled The Effect of Service Quality on Satisfaction and Its Impact on Student Loyalty at Baturaja College, Ogan Komering Ulu Regency. This research method uses descriptive and inferential statistical analysis, with the path analysis model. The results of the study answer the formulation of the problem which is also the purpose of this study. Through the calculation of the CR-value in accordance with the hypothesis, this study concludes, firstly, there is a positive and significant effect of Service Quality on Student Satisfaction. Second, there is a positive and significant effect of Service Quality on Student Loyalty. Third, there is the influence of student satisfaction on student loyalty. Fourth, responsiveness has a positive and insignificant effect on student loyalty. Fifth, satisfaction has a positive and insignificant effect on student loyalty. Sixth, assurance / certainty on satisfaction and its impact on loyalty has a positive and insignificant effect on students at Baturaja College, Ogan Komering Ulu Regency

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Journal Info

Abbrev

kolegial

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

KOLEGIAL is a national scientific journal published by Dwi Sakti Baturaja College of Economics. This journal contains the issues about the results of research activities, articles, and conceptual papers, from lecturers, researchers, and practitioners from within and outside the institution. The ...