Jurnal Bisnis dan Manajemen
Vol 21, No 2 (2020): September 2020

SMES’ E-COMMERCE ADOPTION TOWARDS CONSUMER EXPERIENCE

Nuryanti Taufik (Universitas Siliwangi)
Faizal Haris Eko Prabowo (Universitas Galuh)
Allicia Deana Santosa (Universitas Siliwangi)
Andina Eka Mandasari (Universitas Siliwangi)



Article Info

Publish Date
01 Nov 2020

Abstract

This study aims to determine how the effect of e-commerce adoption on SMEs towards consumer experience in shopping online and its impact on repurchases. This research is a quantitative study with a survey method. The analytical tool used is Structural Equation Modeling. The sample size in this study is 205 respondents who have made transactions on the fashion SME e-commerce websites. The results showed that the better the adoption of e-commerce carried out by SMEs fashion, the better it is in providing a good experience for consumers, which ultimately made consumers repurchase on the website. This study provides new measurements of consumer responses in the form of experience after using SME e-commerce websites.

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Journal Info

Abbrev

jbm

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis dan Manajemen (JBM), with ISSN 1412 - 3681 (printed) and ISSN 2442 - 4617 (Online), is published by LMFE Faculty of Economics and Business Universitas Padjadjaran. JBM is published twice a year (every March and September). ...