Pengaruh Persepsi Anggota, Kepercayaan Nasabah dan Anggaran Partisipatif terhadap Kinerja Manajerial Melalui Kepuasan Kerja Pada Baitul Maal Wat Tamwil “X” Kota Padang

Yenni Del Rosa (Universitas Dharma Andalas)
Muhammad Abdilla (Universitas Dharma Andalas)

Jurnal Ilmiah Universitas Batanghari Jambi
Vol 21, No 2 (2021): Juli

This study aims to determine the effect of member perceptions, customer trust and participatory budgets on managerial performance through moderating job satisfaction in Baitul Maal wat Tamwil (BMT) "X" Padang city. This type of research includes quantitative types in the form of primary data collected by questionnaire, population and 25 research samples were taken using the census method Data analysis techniques used Structural Equations Model (path analysis) The results showed that managerial performance was explained directly by member perceptions, customer trust and participatory budgets through job satisfaction in BMT "X" cities The perception of members moderates the relationship of job satisfaction with managerial performance in BMT "X" Padang city. Customer trust does not moderate the relationship of job satisfaction with managerial performance in BMT "X" Padang city. Participatory budgets do not moderate the relationship of job satisfaction with managerial performance in BMT " X "Padang city.