International Journal of Social and Management Studies (IJOSMAS)
Vol. 2 No. 4 (2021): International Journal of Social and Management Studies (IJOSMAS)

Understanding the Links between System Quality, Information Quality, Service Quality, and User Satisfaction in the Context of Online Learning

Nuryanti, Yulis (Unknown)
Hutagalung, Dhaniel (Unknown)
Nadeak, Multi (Unknown)
Abadiyah, Siti (Unknown)
Novitasari, Dewiana (Unknown)

Article Info

Publish Date
18 Jul 2021

Abstract

This study aims to determine and analyze the effect of system quality, information quality, service quality on user satisfaction of online learning systems at a private university in Tangerang. The number of research samples was 429 students. The sampling technique used is simple random sampling. The analytical method used is SEM with the help of SmartPLS 3.0 software. The results showed that system quality, information quality, and service quality had a significant effect on user satisfaction of e-learning systems. The better the perception of system quality, information quality, and service quality, the more user satisfaction will increase.

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Journal Info
International Journal of Social and Management Studies (IJOSMAS)
Website

Abbrev

ijosmas

Publisher

Universitas Pelita Harapan

Subject

Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

Description

International Journal of Social and Management Studies (IJOSMAS) is a peer-reviewed bimonthly journal that publishes empirical, conceptual and review papers of exceptional quality that contribute to enrich business administration thinking .The objective of the Journal is to disseminate knowledge, ...