International Journal of Seocology
Volume 02, Issue 03 : May-August 2021

Improvement of Repair Service Quality Using Service Quality and Quality Function Deployment Methods (Case Study at UD Dua Teknik ASC PT LG Electronics)

Jihan Pradesi (Universitas Selamat Sri Kendal)
Ramy Yahya (Universitas Selamat Sri Kendal)
Muhammad Miftakul Anwar (Universitas Selamat Sri Kendal)

Article Info

Publish Date
26 Aug 2021

Abstract

Authorized service center is an authorized service center appointed and approved by the main party. UD Dua Teknik is a business engaged in electronic repair and maintenance services that focuses on products owned by PT LG Electronics. This research was conducted to improve the service of UD Dua Teknik using the Servqual method and quality function deployment. The research shows that the dimensions of reliability and responsiveness have the largest gap and variables that can be pursued are appearance, service, handling, response speed. Based on the results of the preparation of the House of Quality, the proposed improvement is to provide training on all aspects.

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Journal Info
International Journal of Seocology
Website

Abbrev

seocology

Publisher

STIE AAS Surakarta

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Physics Other

Description

International Journal of Seocology is published by Rumah Jurnal STIE AAS Surakarta as a media to channel understanding of Science, Education, Economics, Psychology and Technology in the form of results of field or laboratory research or literature studies. This journal is published three times a ...