Jurnal Mantik
Vol. 5 No. 3 (2021): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)

The Influence of Price, Product Quality and Service Quality on Consumer Satisfaction in Pt. Mestika Power

Erika Pantun (Prima Indonesia University)
Rosinta Romauli Situmeang (Prima Indonesia University)
Tiffany Yunawan (Prima Indonesia University)

Article Info

Publish Date
27 Oct 2021

Abstract

Research done in PT. Mestika Sakti Purpose of the Research is to test and analyze the influence of Price, Product Quality and Service Quality on customer Satisfaction at PT. Mustika Sakti. The research method uses quantitative. The population in this study amounted to 168 of the consumer and the research sample amounted to 118 of the consumer. The sampling technique used is random sampling sampling. The test results show that the partial partial Product Quality has positive and significant effect on customer satisfaction at PT. Mestika Sakti and simultaneous Price, Product Quality, and Service Quality has positive and significant effect on customer Satisfaction at PT. Mustika Sakti

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Journal Info
Jurnal Mantik
Website

Abbrev

mantik

Publisher

Institute of Computer Science

Subject

Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Description

Jurnal Mantik (Manajemen, Teknologi Informatika dan Komunikasi) is a scientific journal in information systems/informati containing the scientific literature on studies of pure and applied research in information systems/information technology,Comptuer Science and management science and public ...